Joseph Mwangi

Responsibilities;

• Technical department administration and coordination.
• Conduct site surveys for quoting in liaise with management.
• Give proposal based on the findings of the site visit.
• Installation, service and repairs of CCTV, Access Control, cabling and other forms technical systems.
• Lead the team in Maintenance, troubleshooting, diagnosing and repairing of systems /equipment.
• Liaise with Finance Manager any materials needed to complete duties while managing costs.
• Setup system security values in accordance with company policy.
• Security event monitoring – History logs and audit journals.
• Ensure system data is secure through backups as required.
• Installation of only authorized software in company computers and ensure systems upgrades are done as and when necessary.
• Source business in liaison with your team and Marketing manager to maintain current and additional clients.
• Oversee preparation of comprehensive departmental reports and budgets to Managing Director to facilitate decision making.
• Establish and submit Technical department’s budgets and controls.
• Updating and generation timely management reports.
• Delegate technical responsibilities and monitor the progress of projects.
• Developing a departmental team aligned to the Company’s core values, including customer focus to provision of services;.
• Managing Company’s assets through effective maintenance and repairs, installation and replacement as well as undertaking technical audits;.
• Preparing comprehensive departmental reports including engineering budgets to facilitate decision-making;.
• Steer development of departmental policies, procedures and action plans in line with the Company’s mission and objectives.
• Provide the technical expertise, supervision and advise in the acquisition of contractors and consultants for major works.
• Participate in setting performance targets for the technical staff in the Company.
• Oversee the planning and coordination of quality, maintenance and engineering (capacity works) related issues.
• To provide accurate and up-to-date information on the status of incidents, problems, known errors and workarounds at the request of business and technology representatives.
• Provide and share documented solutions and knowledgebase articles to help prevent the recurrence of Incidents and Problems.
• System security management.
• Systems installation monitoring and management.
• To ensure that technical incidents are fixed as expeditiously and efficiently as possible.
• To provide user support and guidance and make training recommendations.
• Undertaking any other duties assigned by the managing director.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
• Analyzed company processes to determine outsourcing feasibility.

• Effectively manage a variety of mission-critical network tasks, which include vulnerability and application patching, data backups and network configurations.
• Maintain documentation on configurations and maintenance in the form of reports, component labeling and technical diagrams.
• Develop disaster recovery and fault tolerance plans to back-up the work of end users.
• Provide smooth communications by configuring LAN technology, wireless access points and controllers.
• Configure network equipment for installations, perform lifecycle refreshes and perform post-installation testing for turnkey services.
• Configure routers, switches, firewalls, wireless controllers, access points and communication hardware to deploy and manage LAN, WAN and wireless networks.
• Research network technology trends and compare to existing architecture to present useful improvement suggestions to clients.
• Manage and documented network systems and operational procedures.
• Interface with line providers to design, order, install and maintain Fiber and Wireless (WiMAXs) links.
• Meet with stakeholders and presented in-depth information on hardware and software products, providing the expertise to make appropriate purchasing decisions.
• Monitor and perform hardware and software upgrades to network servers, including operating systems and applications.
• Perform monitoring, troubleshooting and designing performant ACLs for excellent traffic filtering.
• Develop and implement extensive LAN designs to connect up to 200 users on a network.
• Ensure that all hardware and peripherals are in proper working order at all times.
• Extensively researched unfamiliar products and technologies in an effort to learn how best to incorporate new options.
• Communicate highly technical concepts using easily understood terminology.
• Communicate with clients about progress updates, gather feedback and work to resolve specific concerns.
• Document all technical specifications and testing methods in projects for future reference and use in other assignments.
• Collaborate with product and engineering team members to define and develop new product concepts.
• Analyzed system requirements and used documented approaches to implement and document development tasks.
• Collaborate closely with IT stakeholders to keep projects on track and meet anticipated deadlines.
• Recommended and installed upgrades and helped businesses to plan for technology to match growth.
• Adjusted design parameters to boost performance and incorporate new features.
• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
• Inspected equipment, assessed functionality and optimized controls.
• Implemented and managed operating systems and software, security systems and intrusion detection systems.
• Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.

• Recommended on best technology for the organization in the hospitality industry.
• Provided technical support for computers and network equipment’s.
• Troubleshooting on hardware and software issues.
• Provide hands-on troubleshooting, routing and switching to resolve issues with 99.9% efficiency.
• Managed the Network infrastructure.
• Content management for the organization social media account.
• IP Telephony support and configuration.
• Provide smooth communications by configuring LAN technology, wireless access points and controllers.
• Communicated highly technical concepts using easily understood terminology.
• Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns.
• Assisted clients and internal staff with troubleshooting, including hotel TV system and network configuration to effectively improve client satisfaction.
• Provided oversight to over 5-person team, discussed project roadblocks to drive issue resolution and promote use of best practices.
• Worked with the IT team to assess and optimize hardware and software issues.
• Installed and configured CCTV cameras.
• Documented all technical specifications and testing methods for CCTV project for future reference and use in other assignments.
• Collaborated with IT team members to define and develop new product concepts.
• Analyzed system requirements and used documented approaches to implement and document development tasks.
• Collaborated closely with the directors and IT manager to keep projects on track and meet anticipated deadlines.
• Recommended and installed upgrades and helped businesses to plan for technology to match growth.
• Inspected equipment, assessed functionality and optimized controls.

Responsibilities:.

• Major responsibility: Making Penda a Great place to work for all! By ensuring Smooth running of Network & Computer systems and ensuring reliable network run within best practices.
• Be a great teammate: Take feedback well, be open and honest about problems you are facing, take on conflict with your colleagues in a healthy way, and work hard to improve the system for your colleagues!.
• Promoted knowledge transfer to influence positive change and strengthen the team's performance.
• Provided leadership and accountability for IT team activities.
• Identified and minimized potential risks.
• Recommended improvements/ re-alignments following critical root analysis of all issues raised by users.
• Maintained, developed and contributed to IT security standards and controls.
• This included implementation of processes, procedures and guidelines in accordance with policies and current legislation, management of user access, and reporting/escalation of security breaches or near-misses.
• Made hardware recommendations to Penda Health leadership.
• Troubleshooted hardware and software problems.
• Created SOP’s around maintaining and troubleshooting IT systems.
• Performed routine maintenance on the systems.
• Contacted manufacturers and vendors for warranty repairs and replacements.
• Managed network performance and implemented changes to improve efficiency.
• Maintained smooth operations of software and hardware for 99.9% network uptime through remote access, LAN and WAN.
• Interface with line providers to design, order, install and maintain Fiber and Wireless (WiMAXs) links.
• Configured and managed MikroTik routers, firewall security appliances and UniFi switches.
• Assisted various departments in maintaining network security and configured remote routers and firewalls.
• Actively participated in meetings on a weekly basis with departmental managers to discuss project status and determine action plans.
• Supported UniFi network switches, MikroTik network firewall and UniFi AP wireless platforms.
• Configured and implemented MikroTik firewalls to provide internal staff with comprehensive security, antivirus protection and virtual network capabilities.
• Addressed emergent issues and technical problems by assisting the project planning staff with developing action plans and appropriate solutions.
• Eradicated multi-faceted network issues that involved hardware, software, power and communications.
• Improved efficiency by defining networking standards, procedures and service levels for over 10 business locations.
• Provide oversight to 3-person team, discussed project roadblocks to drive issue resolution and promote use of best practices.
• Traveled to off-site locations frequently to complete necessary service work.
• Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
• Integrated an automated monitoring system for network systems, assuring uninterrupted operations continuity.
• Introduced route-based IP network solutions, handling all engineering and installation duties.
• Managed assets and recorded inventory count for over 200 pieces of hardware and software.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
• Maintained communication with colleagues to promote knowledge sharing and project collaboration.
• Evaluated network performance to optimize traffic flow, maintain security and improve processes.
• Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
• Designed and updated firewalls, networks, infrastructures and network scanning.
• Created firewall policies and updated to maintain network security.
• Designed and configured MikroTik RB951Ui series routers for LAN/WAN networks and internet access.
• Engaged in on-call rotation to provide consistent service to over 10 branches.
• Google Apps for Business, Dropbox, Asana, JazzHR and Shiftplanning software (Humanity) administration and configuration.
• Managed Windows platform Administration for Office 365 and Volume licensing for Operating systems.
• Managed the implementation, operation and maintenance of the Information Security Management System based on prevailing best practices considering healthcare industry.
• Developed, managed and supported the IT infrastructure connecting remote offices, users and remote staff to business systems or IT services, providing technical expertise when required.
• Ensured all time network connectivity visibility to detail of all branches from the headquarters.
• Managed the network perimeter and IT infrastructure to ensure that the environment is securely protected and patched, ensuring that a security policy is documented and updated, and that regular reviews are undertaken to identify security risks.
• Managed the IT infrastructure security, including physical access to IT infrastructure.
• Monitored the performance of the IT infrastructure, ensuring that it is optimized and that future capacity planning in undertaken.
• Implemented Linux operating systems that reduced the cost of buying Windows licenses.
• Maintained comprehensive records and documentation for all configurations.
• Implemented best practice change control, ensuring that all changes are formally approved through the change control procedures, and implemented in a controlled way with appropriate levels of communication.
• Maintained and implemented effective IT infrastructure policies, standards, procedures and guidelines.
• Researched and recommended changes to the IT infrastructure architecture, ensuring that all new and enhanced facilities are effectively project managed and thoroughly tested, before being implemented in the production environment.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Responsibilities & Achievements:.

• Oversee and Manage IT Department operations.
• Managing, Installation, Configuration, Administration & troubleshooting of the company firewall- Cyberoam –CR100ia.
• Installation, configuration, administration & troubleshooting of Windows 10 and earlier versions of windows.
• Recommending use of cost-effective software and systems and conducting continuous system development and maintenance.
• Overseeing the Insurance’s network- LAN / WAN.
• Assessing information technology needs and other operational requirements including the requisition of information processing hardware and software in the Insurance Company.
• Provide day-to-day support for Infrastructure and security components such as network switches, firewalls, WAN connectivity, VPN and Anti-Virus.
• MyPBX Enterprise M1 and Yealink IP Phones installation, configuration and administration.
• Track network and telephony devices for performance and load threshold metering.
• Document network and telephone configurations, versioning and hardware to provide functional equipment with 99.9% fewer outages.
• Successfully deployed a server overhaul of both wired and wireless networks for over 20 locations.
• Installed, supported and maintained 2 file servers and network access for over 350 users.
• Troubleshooting and ensuring availability of IT services to all functions of the Insurance Company.
• Google Apps for Business administration and configuration.
• Access Control Management and administration using ZK Software.
• Implementation of programs and ensuring integrity of IT systems.
• Liaising with IT suppliers and support services providers.
• Ensure availability of Insurance system all the time.
• Ensuring effective and efficient use of IT resources within the Insurance Company.
• Ensuring appropriate user support is provided to staff.
• Monitor systems services.
• Ensure that confidentiality and data protection requirements are maintained and adhered to.
• Managing servers.
• The servers include System server (ERP-Insoft), File server, Human resources server (payroll) and Proxy server (PfSense).
• Ensuring Business Continuity and Disaster recovery plans of the Insurance are in order.
• Executing Back-ups for the Insurance transactions at the end and beginning of day on daily basis, to ensure security and continuity of work in case of any data loss that accidently can occur.
• Installation, configuration, administration & troubleshooting of networked printers.
• Implemented WAN (MPLS) which ensures there is interconnectivity between all the branches and also ensures that other branches can communicate despite one of the branches fails to operate.
• Implemented a wireless back up link for internet and data connections interconnecting all the branches that will ensure continuity of the Insurance processes if there is a downtime or failure of the primary link that supports the whole system at the moment.
• Structured cabling for voice & data – using Cat5e and Cat6 cabling.
• General troubleshooting services to all the clients regarding problems of hardware and software or network issues.
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Managed and maintained stability of all network and wireless services throughout enterprise.
• Provided all required network documentation to inform management.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Prepared productivity reports for IT director.

Responsibilities;

• Helping in partially managing a LAN of about 100 client computers, each running Win XP or Windows 7.
• User Support – solved issues such as lack of network/Internet connection, assisted in the use of MS Office applications and other software.
• Transferred data, mail, and software from the old computers to new ones.
• Set up the new computers in the network and give different rights and privileges to every user depending on their work and duties.
• Installation, configuration, administration & troubleshooting of Windows 2000/XP Professional, Windows 7, and other software’s.
• Train users on new applications;.
• Implement and support network and communication services;.
• Provide e-mail & internet access support;.
• Data management and system backups operations;.
• IT security on users’ computers;.
• Confer with network users about how to solve existing system problems;.
• Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replace defective components when necessary;.
• Provide technical support and guidance to staff to understand programs, problem solve and generally support them in using software/hardware correctly.
• Set up and maintain new computers.
• Ensure the continued operation of the Company networks, setting up new accounts, maintain password integrity;.
• Assist staff to access network resources; and.
• Support information systems.