JOSEPH MWANGANGI NJUKI
Kerugoya
Summary
To Excel in a reputable financial Institution that will offer me an opportunity to enhance my banking/financial m engagement skills where I will be able to serve and provide useful professional service.
Well-qualified and results oriented Banking Professional with over seven years of successful experience in positions of increasing responsibility and duties. Top performer with track record of consistently meeting or exceeding sales goals and customer expectations. Skilled at educating customers on banking products and recommending best options that meet their short-term and long-term needs. Team player with good communication skills, Interpersonal skills and rapport building. Hands on experience in; Branch management Revenue growth Staff Training and development Account Management Banking products and services New Business development Sales Management Relationship building
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
20
20
years of professional experience
Work History
Branch Manager
Family Bank
Kerugoya
12.2023 - Current
- Plan, organise, Lead, administer and control all the operations of the branch
- Drive branch performance and ensure high productivity
- Attract new business & expand current business; proactively market business lending & Deposit opportunities from current & prospective clients
- Monitor Branch performance and review productivity reports.
- Ensure all the branch assets are held in safe custody.
- Attend to staff issues.
- Ensure customer complains /queries are responded to promptly.
- Ensure prompt and efficient services are provided to customers.
- Appraise and review all staff reports and make appropriate recommendations.
- Supervise all staff and ensure discipline is maintained.
- Appraise loan applications and ensure that credit is administered as per the credit guidelines.
- Ensure all collaterals are well registered and held in safe custody
- Prepare and implement the branch budget.
- Ensure that reports and returns are produced accurately and on time.
- Develop annual targets that the branch must achieve in respect to business development.
- Coach and mentor staff to ensure high motivation and team work.
Branch Manager
Family Bank
Maua
12.2021 - 12.2023
Branch Manager
Co-operative Bank
Kutus
01.2019 - 12.2021
Branch Manager
Co-operative Bank
Molo
03.2018 - 12.2019
Branch Manager
Co-operative Bank
Mpeketoni
05.2013 - 03.2018
Business Development Officer
Co-operative Bank
01.2012 - 05.2013
- Attract new business & expand current business; proactively market business lending & Deposit opportunities from current & prospective clients
- Loan preparation; interviewing, analysing and evaluating applicants with emphasis on risk, preparation & completion of Credit application forms
- Ensure compliance with bank loan policies & government regulations
- Identify & solve clients credit & deposit needs; regular meetings and offering available products
- Develop other business; marketing the bank's service capabilities
- Contribute to team effort
Cash officer/ATM custodian/Checker
Co-operative Bank
04.2009 - 06.2011
- In charge of tellers
- Daily reconciliation of ATMs'
- Daily reconciliation of internal suspense accounts.
- Branch Strong room custodian.
- Ensure collect postings and narrations by tellers
- In charge of Branch Audit/Compliance.
Customer Service Officer
Co-operative Bank
01.2009 - 04.2009
- Manning the Inquiries desk
- Application, Linking and Issuing of Debit Cards
- Branch System Administration
- Product/service education to clients e.g. use of ATM and Mobile banking service
- Cross selling bank products and services to walk-in clients
- Clients statement requests and issuing
- Responding/effecting customers' requests/instructions within the set customer service standards.
Accounts Service Officer
Co-operative Bank
12.2007 - 12.2008
- Account opening and closing
- Selling bank products and services to walk-in customers
- IT Helpdesk system management-logging and following up issues until they are resolved
- Ensuring any amendments to clients' accounts are promptly and accurately done
- Clients cheque book applications, ordering and issuing.
Teller
Co-operative Bank
10.2006 - 12.2007
- Branch On-Site Teller Trainer-Ensuring new staff are well trained before teller evaluation
- Management of suspense/internal bank accounts-reconciliation
- Paying and cash receiving
- Foreign Exchange-buying/selling and Foreign drafts
- Cross selling bank products to existing clients
Education
M.B.A. - Finance
Kenyatta University
Bachelor of Science - Mathematics
University of Nairobi
Kenya Certificate of Secondary Education (K.C.S.E) -
Kiangoma Boys Secondary School
KenyaKenya Certificate of Primary Education (K.C.P.E) -
Kirigu Primary School
Skills
- Team Leadership
- Performance management
- Customer relations management
- Risk management
- Business acquisition and retention
- Financial analysis
- Integrity
- Digital adoption
- Decision making
Other Courses
- C.P.A part 1
- Computer Applications
Seminars Professional Courses
- Management Development
- Supervisory skills
- Bancassurance
- Credit 1 & 2
- Teller evaluation
- Banking Operations (Account Opening)
- Banking Operations (clearing Module)
- Empowerment for enhanced customer service
- System Administrators course
- Compliance Course
- Cash Custodian Course
- Debt Collection
- Reconciliation course
- Mortgage finance
- Securities & the new Lands' act
Telephone - Personal
0722-265477
Languages
- Kiswahili
- English
- Kiswahili
References
- Mr. Samuel Kiburu, Managing Director, Tana Group Ltd, 0724 109273, skiburu@tanagroupltd.com
- Mr. Albert Mbuthia, Branch Manager, Family Bank Mwea Branch, 0723 222145, ambuthia@familybank.co.ke
Hobbies and Interests
- Travelling with my family
- Watching Movies
- Socialising
Roles And Responsibilities
- Plan, organise, lead, administer and control all the operations of the branch
- Drive branch performance and ensure high productivity
- Attract new business & expand current business; proactively market business lending & deposit opportunities from current & prospective clients
- Monitor Branch performance and review productivity reports
- Ensure all the branch assets are held in safe custody
- Attend to staff issues
- Ensure customer complaints/queries are responded to promptly
- Ensure prompt and efficient services are provided to customers
- Appraise and review all staff reports and make appropriate recommendations
- Supervise all staff and ensure discipline is maintained
- Appraise loan applications and ensure that credit is administered as per the credit guidelines
- Ensure all collaterals are well registered and held in safe custody
- Prepare and implement the branch budget
- Ensure that reports and returns are produced accurately and on time
- Develop annual targets that the branch must achieve in respect to business development
- Coach and mentor staff to ensure high motivation and teamwork
Personal Information
- ID Number: 22308806
- Date of Birth: 01/16/82
- Nationality: Kenyan
- Marital Status: Married
- Place of Birth: Nyeri District
Timeline
Branch Manager
Family Bank
12.2023 - Current
Branch Manager
Family Bank
12.2021 - 12.2023
Branch Manager
Co-operative Bank
01.2019 - 12.2021
Branch Manager
Co-operative Bank
03.2018 - 12.2019
Branch Manager
Co-operative Bank
05.2013 - 03.2018
Business Development Officer
Co-operative Bank
01.2012 - 05.2013
Cash officer/ATM custodian/Checker
Co-operative Bank
04.2009 - 06.2011
Customer Service Officer
Co-operative Bank
01.2009 - 04.2009
Accounts Service Officer
Co-operative Bank
12.2007 - 12.2008
Teller
Co-operative Bank
10.2006 - 12.2007
M.B.A. - Finance
Kenyatta University
Bachelor of Science - Mathematics
University of Nairobi
Kenya Certificate of Secondary Education (K.C.S.E) -
Kiangoma Boys Secondary School
Kenya Certificate of Primary Education (K.C.P.E) -
Kirigu Primary School