JOSEPH MUTUA
Nairobi
Summary
A results-driven and resourceful individual interested in IT technical support, Android app development, networking, big data, and artificial intelligence. Eager to take on new experiences and constantly learn new skills and technologies
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Technical Support Specialist Attachee
Machakos University
05.2023 - 12.2023
- Was retained after attachment for extended 4-month internship at Machakos University before graduating in December
- Provided technical assistance, configured IT across departments, handled help desk requests, installed and configured hardware/software, maintained computer labs, troubleshoot computer systems, hardware, and software
- Trained end users on best practices for system and software usage
- Enhanced system performance by identifying and resolving technical issues promptly
- Streamlined IT processes for increased efficiency and reduced downtime
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Enhanced system performance by identifying and resolving technical issues promptly.
Android App Developer
Personal
01.2021 - Current
- Developed various Android apps to help many students in Kenya who lack access to study resources and use them as hobby for learning
- This included multiple study apps for Kenyan High School students to improve resource access
- Also contributed to creating Maasai Mara University app with student services and resources
Education
Bachelor of Science - Computer Science
Maasai Mara University
Narok, Kenya12.2023
Skills
- Android App Development
- IT Technical Support- Google IT Support Certified
- Software Installation & Configuration
- Hardware Maintenance & Troubleshooting
- Networking Configuration
- Training computer users
- Good Communication skills, Teamwork & collaboration
- Problem-solving, Analytical thinking, and Interpersonal skills
Certification
- Google IT Support, Google
References
- Elizabeth Musa, Lecturer at Machakos University Phone number: +254727150508
- Cyprian Maina, IT Support Specialist at Machakos University Phone number: +254728568372
- Michael Mutiso, Administrator - CIT Department, Machakos University Phone number: +254711148084
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technical Support Specialist Attachee
Machakos University
05.2023 - 12.2023
Android App Developer
Personal
01.2021 - Current
Bachelor of Science - Computer Science
Maasai Mara University
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