Joseph Mateo
Summary
A versatile professional with a unique blend of field and technical experience, having progressed from a Business Mentor to an IT Associate at Village Enterprise. This dual exposure provides a comprehensive understanding of both end-user challenges and backend technical operations. Demonstrates strong problem-solving capabilities by bridging the gap between users and technology, enabling efficient diagnosis and resolution of issues. Adept at translating user needs into practical technical solutions, improving system usability, and supporting organizational efficiency. Known for a user-centric approach, analytical thinking, and enhancing support processes.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
IT Associate
Village Enterprise
Isiolo
10.2025 - 03.2026
- Provided technical support to 60+ field staff in daily operations.
- Troubleshot hardware and software issues across systems.
- Managed IT equipment inventory and maintenance procedures.
- Enrolled and monitored staff devices via Miradore device management.
- Collaborated on software updates and upgrades.
- Documented technical processes and created user guides.
- Conducted training sessions for new staff.
- Tested applications before deployment.
- Resolved user account issues including password resets.
Business Mentor
Village Enterprise
Isiolo
08.2022 - 03.2025
- Implemented the USAID Nawiri Project.
- Conducted PPI surveys using Taroworks to assess vulnerability.
- Mobilized communities to form Business Savings Groups.
- Delivered financial literacy and business management training.
- Integrated health and nutrition messaging into training.
- Guided business planning and implementation.
- Supported disbursement of livelihood funds.
- Monitored business progress and sustainability.
Tech Champion
Village Enterprise
Isiolo
01.2023 - 02.2025
- Assisted staff with technical troubleshooting.
- Maintained IT asset inventory.
- Supported ticketing via Freshservice.
- Guided incident reporting processes.
- Assisted IT training sessions.
- Performed tablet hardware maintenance.
ICT Intern
Samburu County Assembly
Maralal
02.2021 - 08.2021
- Provided IT support on tools like MS Word and spreadsheets.
- Entered departmental data into Excel.
- Performed troubleshooting of IT tools.
- Transcribed Assembly proceedings.
- Handled hardware and software maintenance.
Education
Bachelor of Science - Computer Science
Maseno University
Kisumu, KenyaKisima Mixed Secondary School - Mean Grade: B+
Skills
- Technical support
- Hardware troubleshooting
- Software installation
- Device management
- IT documentation
- IT asset management
- User training
- Team collaboration
- Problem solving
- Effective communication
Certification
- Google Bits and Bites of Networking – Coursera
- Fundamentals of Technical Support – Coursera
References
- Millicent Khanguha, IT Coordinator, Village Enterprise, 0708636364
- Joseph Edapal, County Lead, Village Enterprise, +254701100049
- James Eris, Program Manager, Isiolo North Constituency Office, +254729750192
Languages
English
Proficient
C2
Timeline
IT Associate
Village Enterprise
10.2025 - 03.2026
Tech Champion
Village Enterprise
01.2023 - 02.2025
Business Mentor
Village Enterprise
08.2022 - 03.2025
ICT Intern
Samburu County Assembly
02.2021 - 08.2021
Bachelor of Science - Computer Science
Maseno University