JOSEPH AKAKA MADARA
Nakuru
Summary
I excel in strategic decision making, coordination, and a steadfast commitment to customer service. My academic background has honed my analytical and research skills, while my professional experience has equipped me with the ability to lead teams and drive regional growth effectively. I am dedicated to optimizing operations and achieving organizational goals through strategic initiatives and exceptional service standards.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Regional Manager
Equity Bank Kenya Limited
1 2022 - Current
- Designing and implementing policies and programs that support the Bank's overall strategic objective and direction in credit facilities, with specific emphasis on helping acquire healthy assets and liabilities.
- Building and maintaining existing good rapport with Bank internal and external stakeholders, business associates, Vehicle Dealers, Insurance companies which include but not limited to giving leads and ensuring flow of business to the branches
- Working on ecosystems and value chains across all sectors of the bank which include but not limited to bigger SME team and corporate banking units by ensuring a customer centric approach
- Generate leads to the upper SME and corporate business, and offer support to branches in appraisal and closure of business. At the same time, maintain strong relationship management.
- Carrying our marketing activities within the regions and offering coordination services between the Bank and external stakeholders
- Ensuring SLAs are honoured and acceptable TAT levels observed for optimal customer experience
Business Development Manager
Stanbic Bank Kenya Limited
01.2016 - 01.2022
- Increase revenue by promoting Stanbic bank's asset-based finance, insurance premium finance to broad spectrum of stakeholders and overseeing targeted partnership enquiries
- Reinforce visibility of the banking products by designing and delivering targeted publicity activities, themed social and corporate events
- Demonstrate an unwavering commitment to customer service by adding new customers, and manage customer enquiries and correspondences in a way that result in minimal complaints
- Improve strategic decision making by providing guidance and timely advisory support on trends and business development opportunities that increase influx of business to the banking halls
Relationship Manager Asset Finance
Equity Bank Kenya Limited
01.2013 - 01.2016
- Strengthened Equity Bank Limited's organizational efficiency in seven branches by driving the asset finance base and supported vehicle dealer relations within selected regions
- Enhanced profitability utilizing strategies that increased daily update to dealerships held by the bank as evidenced by number of approvals, declines and application status
- Championed customer management processes that emphasized good coordination between branches and head office and retained customers' interests in banking services and products
- Expanded staff's awareness and productivity by organizing quarterly training of branch credit staff, adhered to asset finance policy, and led bank promotional campaigns and market intelligence
Business Development Officer
CFC Stanbic Bank
01.2010 - 01.2013
- Achieved Key Performance Indicators (KPI) using market trends to expand the number of clients requesting for Vehicle Asset Finance or Insurance Premium Finance businesses
- Increased revenue in Vehicle Asset Finance(VAF) and Insurance Premium Finance through customer retention and relationship with relevant stakeholders such as motor dealers, insurance companies, etc
- Boosted VAF/IPF business opportunities by coordinating partnership drives that generated leads, worked closely with business support team to maximize sales and won awards for this feat
Direct Sales Agent
Barclays Bank Kenya Limited
01.2006 - 01.2010
- Successfully marketed banking products, contributed to uninterrupted flow of cash and provided banking instruments that include loans; prepared loan analysis and expanded profit margins
- Learned firsthand how to provide banking products to broad spectrum of clients
Education
Doctor of Philosophy - Development Studies-Innovation And Sustainability.
St Pauls' University
09.2022 - Current
Master of Development Studies - Organizational Development
St. Pauls' University
09.2019 - 06.2021
Bachelor of Arts - Public Relations
St. Pauls' University
Diploma in Accountancy - undefined
Kitale Technical Training Institute
09.1999 - 06.2001
Skills
Coordination
Customer Service
Strategic Decision Making
Business Growth
Stakeholder Management
Sales and marketing strategies
Operational management
Business development and planning
Performance Management
Sales Planning
Sales expertise
Order Management
Sales management
Certification
Effective Selling Skills Through Competition, 07/01/05
Accomplishments
- Several Awards that speak to my competencies over the Years.
- 2nd Runners Up Accounts Western Kenya-Barclays.
- Top Vehicle and Asset Finance Consultant -265% Year 2011.
- Top Vehicle and Asset Finance Consultant Liabilities Campaign-2012-Stanbic Bank.
- Top Staff-Sales Excellence-2012-Stanbic Bank.
- Top Vehicle and Asset Finance Consultant @173% to Budget and 200% in Volume-2012-Stanbic Bank.
Personal Information
- Place of Birth: Kakamega
- Date of Birth: 01/06/76
- Gender: Male
- Nationality: Kenyan
- Marital Status: Married
Driverlicense
Valid
Timeline
Doctor of Philosophy - Development Studies-Innovation And Sustainability.
St Pauls' University
09.2022 - Current
Master of Development Studies - Organizational Development
St. Pauls' University
09.2019 - 06.2021
Business Development Manager
Stanbic Bank Kenya Limited
01.2016 - 01.2022
Relationship Manager Asset Finance
Equity Bank Kenya Limited
01.2013 - 01.2016
Business Development Officer
CFC Stanbic Bank
01.2010 - 01.2013
Direct Sales Agent
Barclays Bank Kenya Limited
01.2006 - 01.2010
Diploma in Accountancy - undefined
Kitale Technical Training Institute
09.1999 - 06.2001
Bachelor of Arts - Public Relations
St. Pauls' University
Regional Manager
Equity Bank Kenya Limited
1 2022 - Current