JOSEPH KARIUKI MUCHOKI
Gatundu
Summary
A well-organized and knowledgeable banker stays calm under pressure and quickly resolves customer complaints, offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Branch Operation Officer
UNAITAS SACCO
05.2023 - Current
- Supervising the branch operations staff.
- Maintaining adequate cash and cash equivalents through planning, forecasting, and timely requisition of cash to meet branch requirements, deposit mobilization, and ensure customer satisfaction.
- Ensure branch compliance with policies and procedures to mitigate against inherent business risk and promote efficiency.
- Responsible for timely reconciliation of branch accounts and take appropriate action as revealed thereof.
- Preparing and presentation of comprehensive timely and reliable reports to aid in decision making.
- Ensure compliance with various internal and external regulations so as to mitigate operational risk.
Member Care Officer
UNAITAS SACCO
05.2021 - 05.2023
- Account opening, checking and verifying KYC details and maintenance of existing accounts
- Receiving, follow up and filling of members’ correspondences
- Cross selling of alternative business channels
- Use proven techniques to increase sales and promote high value for products
- Presented existing and prospect customers with valuable information to aid in decision making.
Teller Clerk
UNAITAS SACCO
02.2020 - 05.2021
- Receiving, paying and reconciliation of cash and non-cash equivalents
- Daily posting of branch cash and non cash equivalents
- Provision of excellent member service
- Preparation of daily reports
- Telemarketing
Direct Sales Representative
KCB BANK KENYA
08.2019 - 02.2020
- Provide excellent customer service.
- Participate in product campaigns to ensure product information is readily available to customers.
- Conduct door-to-door direct selling.
- Seek customer feedback on bank products.
- Provide regular sales reports.
Intern
Kiambu county government
05.2016 - 08.2016
- Preparation of county integrated development plan, annual development plans and other economic planning reports
- Collecting of economic planning data
- Preparation of county budget estimates
- Preparation of county fiscal strategy paper (CFSP) and county budget review outlook paper (CBROP)
- Preparation of project implementation status reports
- Carrying out analysis of projects being implemented by the county government
- Carrying out general office operations e.g. customer care, receiving and dispatching mails, filling, etc.
Education
B.A - Economic
Rongo University
MIGORI COUNTY01.2017
Kenya Certificate of Secondary Education -
Ituru High School
GATUNDU01.2012
Data Science Certification -
Digital Regenesys School
SOUTH AFRICASkills
- Customer needs assessments
- Cross selling
- Sales closings
- Services up selling
- Investigating claims
- Microeconomics
- Macroeconomics
- Production
- Distribution
- Consumption
- Financial accounting
- General accounting principles
- Petty cash management
- Reconciliations
- Preparing management accounts
- Balancing of accounts
- Research methods
- Statistics analysis
- Data analysis
- Quantitative methods
- Detail oriented
- Integrity
- Discipline
- Team working skills
- ICT competence
- MS Office
- Internet
- Basic computer knowledge
- Regulatory compliance
- Reporting accuracy
- Risk assessment
- Operations efficiency
- Process improvement
- Staff supervision
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Decision making
- Time management
- Conflict resolution
- Performance monitoring aptitude
- Workflow optimization tactics
- Staff training and development
- Vendor management experience
- Project management
- Organizational skills mastery
- Business process re-engineering
- Operational risk assessment
- Change management implementation
- Quality assurance processes
- Team leadership
- Process improvement strategies
- Time management efficiency
- Resource allocation expertise
- Financial analysis proficiency
- Risk management expertise
- Budget planning and control
- Relationship building prowess
- Decision-making capacity
- Effective communication techniques
- Branch operations management
- Goals and performance
- Employee monitoring
- Relationship building and management
- Expert in risk management
- Financial analysis and planning
- Product training
- Relationship building
- Strong team-builder
- Reliable
- Financial advising
- Proficient in [software program]
- Friendly
- Approachable
- Policy formulation
- Risk analysis
- Business development expertise
- Excels in team leadership
Hobbies and Interests
Reading economics books and news around the globe
References
- Muli Musembi, Economist, +254724713388
- Emmanuel Kipngeno Mutai, ICT Expert, +254727138341
- Samuel Gitonga, Agricultural Economist, +254701658370
Personal Information
Year of Birth: 1995
Accomplishments
BRANCH OPERATION MANAGER OF THE YEAR 2024
Timeline
Branch Operation Officer
UNAITAS SACCO
05.2023 - Current
Member Care Officer
UNAITAS SACCO
05.2021 - 05.2023
Teller Clerk
UNAITAS SACCO
02.2020 - 05.2021
Direct Sales Representative
KCB BANK KENYA
08.2019 - 02.2020
Intern
Kiambu county government
05.2016 - 08.2016
B.A - Economic
Rongo University
Kenya Certificate of Secondary Education -
Ituru High School
Data Science Certification -
Digital Regenesys School