JORAM NJOROGE

ROLE:

Collecting payment and offering an outstanding shopping experience at the checkout, which is the center of excellence.

• Performed opening and closing duties such as counting money, balancing registers.
• Greeted customers in a friendly and professional manner.
• Processed cash, credit, and check payments accurately and efficiently.
• Assisted customers with product selection and answered any questions they had.
• Provided excellent customer service by listening to customer needs and addressing them appropriately.
• Organized the checkout area to ensure all items were stocked properly.
• Balanced the daily cash register transactions with accuracy and attention to detail.
• Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
• Ensured that all safety protocols were followed at all times during shift.
• Followed company policies regarding payment methods, discounts, refunds.
• Maintained store security by monitoring customers' activities within the store premises.
• Stocked shelves when needed and kept the sales floor neat and organized.
• Assisted other team members with their tasks as needed.
• Adhered to company guidelines for dealing with difficult or irate customers.
• Provided accurate change back to customers when necessary.

• arranging and labelling goods in display shelves
• assisting customer in finding the products they are looking for
• providing excellent customer service
• receiving ,unpacking and arranging new deliveries from suppliers
• Maintained product presentation and ensured shelf availability through efficient line replenishment.
• Assisted customers with product selection and provided information on product availability and pricing.
• Greeted customers, answered queries, and processed payments for purchases.
• Organized merchandise displays to attract customers and promote sales.
• Replenished shelves with new inventory as needed.

• Correctly identified any discrepancies between item scanned versus item purchased.
• Greeted customers in a friendly and professional manner.
• Assisted cashiers with transactions, restocking shelves, and bagging items.
• Cleaned and maintained the checkout area to ensure neatness and organization.
• Answered customer inquiries regarding products, promotions, and pricing.
• Maintained a clean work environment by wiping down counters and surfaces regularly.
• Followed company policies on returns, exchanges, refunds when assisting customers.
• Assisted with stocking shelves with new inventory from back room storage areas.
• Utilized barcode scanners to process sales more efficiently.

Provinding clients with covers like,

• car insurance
• medical insurance
• life insurance
• educational insurance
• Developed financial plans and strategies tailored to clients' individual needs.
• Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
• Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
• Provided advice on tax-advantaged investment opportunities.
• Assisted in the preparation of presentations for prospective clients outlining services offered by the firm.
• Reviewed existing client accounts to identify any gaps or areas needing improvement.

• A company located at the foot of mt.Longonot in Nakuru county
• Roles: carpenter, mason, both for staff quarters.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.