- Hiking
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- Team Building
Jonathan Mogaka Nyachoti
Nairobi
Summary
Passionate about excellence, dedicated to delivering exceptional services and utilizing an extensive skill set to surpass expectations. Aiming to make a positive impact on society as an agent of change and progress. Committed to continuous growth and development, determined to become the best in the field and contribute to the betterment of the community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Services Manager
Neotech Kenya Limited
2024.06 - Current
- Team Management
- Record Maintenance & Update
- Product Knowledge
- Customer Support
- Hardware Installations and Maintenance
- User Training & Collaboration with other departments to help meet IT needs
- Software Installations
Technical Support Assistant
Neotech Kenya Limited
2023.03 - 2024.06
- Team Collaboration
- Record Maintenance & Update
- Product Knowledge
- Customer Support
- Hardware Installations and Maintenance
- User Training
- Software Installations
Intern
Kenya Revenue Authority
2023.01 - 2023.03
- Network Troubleshooting
- Hardware Troubleshooting and Repair
- Service Management
Technical Support Intern
Neotech Kenya Limited
2022.11 - 2022.12
- Hardware Installations and Repair
- User Training
- Record Maintenance and Update
- Customer Support
- Product knowledge
Attache'
Shabab ICT Centre
2021.11 - 2022.12
- Operating System Installation
- Software Installation
- Basic Computer Problems Troubleshooting
- Cabled Networking
- Customer Service
- Printing
- Proofreading
Technician
Fix-It Computers
2022.07 - 2022.10
- Computer Hardware Installations and Repair
- Mobile Phone Sales and Repair
- Record Maintenance and Update
- Software Installations
Attendant
Tango Cyber & Printers
2022.01 - 2022.07
- Operating System Installation
- Software Installation
- Basic Computer Problems Troubleshooting
- Cabled Networking
- Customer Service
- Printing
- Proofreading
- Typing
Education
Bachelor's Degree - BSc Computer Science
MASENO UNIVERSITY
07.2022
Skills
- Computer maintenance expertise
- Installation of network cabling
- Network connectivity troubleshooting
- Mobile device repair skills
- Experienced with Microsoft Office applications
- Skilled in utilizing Microsoft Teams for communication
- Customer service proficiency
- Data management and maintenance
- Technical support scheduling
- IT resource use
- Team development
- IT service management
- Application support
- Information confidentiality
- SLA response management
- Technical leadership
Certification
- CCNA: Introduction to Networks - August 2021
- CCNA: Switching, Routing, and Wireless Essentials - January 2022
- CCNA: Enterprise Networking, Security, and Automation - March 2022
- Introduction to Cybersecurity - January 2024
- Computer Hardware Basics - February 2024
- Engaging Stakeholders for Success - August 2024
- Digital Awareness - December 2024
Interests
Timeline
IT Services Manager
Neotech Kenya Limited
2024.06 - Current
Technical Support Assistant
Neotech Kenya Limited
2023.03 - 2024.06
Intern
Kenya Revenue Authority
2023.01 - 2023.03
Technical Support Intern
Neotech Kenya Limited
2022.11 - 2022.12
Technician
Fix-It Computers
2022.07 - 2022.10
Attendant
Tango Cyber & Printers
2022.01 - 2022.07
Attache'
Shabab ICT Centre
2021.11 - 2022.12
Bachelor's Degree - BSc Computer Science
MASENO UNIVERSITY