Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Jonathan Angatia Namayi

Summary

Experienced Quality Analyst with a strong track record of dependability and leadership. Proficient in QA methodology, consistently minimizing errors to improve overall quality. Committed to analyzing and resolving defects to optimize performance and efficiency.

Overview

10
10
years of professional experience

Work History

Quality Analyst

Sama Kenya Limited
06.2019 - Current
  • Responsible for analyzing agents' work output against guidelines and standards and provide feedback
  • Identifying the strengths and Weaknesses of Data labeler and provided support.
  • Working with team leaders to ensure that feedback and quality gaps are addressed with both individual person and the team leader.
  • Keeping an up-to-date record of individual data labeler quality performance for use in performance reviews and also track performance.
  • Providing refresher training to struggling data labeling associates to help them improve their quality
  • Training new data labelers joining the team on project guidelines when given the responsibility
  • Providing detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Analyzing quality and performance data to support operational decision-making.

Quality Reviewer

Sama Kenya Limited
06.2019 - 04.2021
  • Assessed the quality of transactions against set best standards.
  • Analyzed client feedback to determine validity and needed interventions.
  • Provided feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.
  • Assisted the Training and Quality Manager in setting quality standards.

Data Annotator

Sama Kenya Limited
10.2017 - 06.2019
  • Researched products across several e-commerce platforms.
  • Wrote product descriptions and titles.
  • Classified products into different categories.
  • Contributed to team effort by accomplishing related results as needed.
  • Performed any other duty as may be required or assigned.
  • Contributed to the development of AI algorithms through precise data annotation tasks.
  • Ensured adherence to data privacy policies while handling sensitive information during the annotation process.

Polling clerk

Independent Electoral And Boundaries Commission IEBC
08.2017 - 08.2017
  • Contributed to improved election integrity by promptly reporting any irregularities or discrepancies observed during the voting process.
  • Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the day.
  • Ensured accuracy of voter records by diligently updating registration information and verifying eligibility.
  • Reported progress and concerns to Presiding Officer.
  • Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.

Cleaner

Prestige Cleaners Ltd
05.2015 - 12.2016
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.

Education

Certificate - ICDL – International Computer Driving License

ICS Technical College
Nairobi, Kenya
05.2019

High School Diploma -

Bukolwe Mixed Secondary School
Marama Central, Butere
10.2014

Skills

  • Interpersonal
  • Problem-solving
  • HTML
  • CSS
  • JavaScript
  • Effective communication
  • Feedback delivery
  • Quality assurance

Awards

Best Performing Employee – Sama Kenya
Recognized for four consecutive months for my exceptional performance, unwavering dedication, and consistent delivery of high-quality results in project execution.

Languages

English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)

Timeline

Quality Analyst

Sama Kenya Limited
06.2019 - Current

Quality Reviewer

Sama Kenya Limited
06.2019 - 04.2021

Data Annotator

Sama Kenya Limited
10.2017 - 06.2019

Polling clerk

Independent Electoral And Boundaries Commission IEBC
08.2017 - 08.2017

Cleaner

Prestige Cleaners Ltd
05.2015 - 12.2016

Certificate - ICDL – International Computer Driving License

ICS Technical College

High School Diploma -

Bukolwe Mixed Secondary School

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Jonathan Angatia Namayi