Jolene Wachira
Nairobi
Summary
Results-driven Digital Projects Analyst at Britam Microinsurance Company (Kenya) Limited with expertise in project management and critical thinking. Successfully deployed digital processes and manage impactful projects, leading to streamlined customer service, revenue generation and business operations. Proficient in Microsoft Office and committed to continuous improvement, I excel in delivering tailored insurance solutions that meet client needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Projects Analyst
Britam Microinsurance Company (Kenya) Limited
09.2021 - Current
- Reviewing current workflow processes to identify areas for improvement and implementing solutions.
- Verifying and approving design solutions and test cases to ensure alignment with business requirements.
- Reviewing and approving vendor test plans, ensuring that business needs are met and properly tested.
- Developing and executing comprehensive project management plans.
- Conducting competitor analysis and benchmarking to inform product improvements.
- Conducting targeted human centered design market research to understand the client needs and tailor make insurance solutions based on the insurable risks identified.
- Customizing insurance solutions based on the clients request and digitizing the processes.
Medical Claims Associate
Britam Holdings
01.2020 - 08.2021
- Improved claim processing efficiency by conducting thorough reviews of medical claims and identifying discrepancies.
- Strengthened relationships with healthcare providers by fostering open communication channels for discussing claim issues and negotiating payment arrangements.
- Served as a reliable point of contact for escalated claim issues, providing expert guidance to colleagues and clients alike on resolution strategies.
- Streamlined internal processes for faster claims submission, implementing systematic document organization methods that improved overall efficiency.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
Document and Data Operations Associate
Verve K.O
03.2018 - 12.2019
- Capture and maintain accurate data to ensure data integrity
- Record all claims transactions
- Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms
- Prepare claims registers for claims meetings and update the various claims reports
Education
Project Management
Africa Centre For Project Knowledge & Techniques
Nairobi, Kenya11-2024
Bachelor of Science -
Egergon University
Nakuru, Kenya12-2018
Skills
- Microsoft office
- Time management
- Project management
- Critical thinking
- Continuous improvement
- Regulatory compliance
- Process enhancement
- Complex Problem-solving
Certification
- Agile Certified Practitioner- PMI
Timeline
Digital Projects Analyst
Britam Microinsurance Company (Kenya) Limited
09.2021 - Current
Medical Claims Associate
Britam Holdings
01.2020 - 08.2021
Document and Data Operations Associate
Verve K.O
03.2018 - 12.2019
Project Management
Africa Centre For Project Knowledge & Techniques
Bachelor of Science -
Egergon University
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