John Wanyonyi Toywa

• Collaborated with stakeholders across different departments to align objectives, streamline efforts, and enhance overall organizational effectiveness.
• Coached and mentored initiative owners to deliver over $99,000,000 in cost and revenue optimization initiatives
• Reviewed internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall performance.
• Implemented continuous improvement initiatives for ongoing process optimization and better performance metrics.
• Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
• Developed standard operating procedures for consistent results across the organization.
• Analyzed key performance indicators to assess operational effectiveness and identify areas for improvement.
• Enhanced operational efficiency by streamlining processes and implementing innovative solutions.
• Ensured regulatory compliance by staying abreast of industry standards and implementing necessary updates to policies and procedures.
• Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
• Evaluated new technologies or tools for potential integration into existing processes, assessing their benefits against any associated risks.
• Managed projects from inception to completion, delivering results on time and within budget constraints.
• Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
• Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
• Trained employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
• Championed change management initiatives, supporting staff through transitions and promoting adaptability culture.
• Fostered an environment of open communication among team members, encouraging feedback loops for continuous learning.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Facilitated conflict resolution between employees, resulting in stronger working relationships and higher productivity levels.
• Enhanced employee satisfaction by implementing targeted training programs and professional development opportunities.
• Collaborated with department managers to assess workforce needs, creating strategic plans for staffing adjustments as necessary.
• Spearheaded employee engagement initiatives, soliciting feedback and implementing effective strategies to address areas of concern.
• Supported diversity initiatives by developing inclusive hiring practices and promoting cultural awareness throughout the organization.
• Developed comprehensive job descriptions to attract qualified candidates and ensure role clarity within the organization.
• Partnered with senior leadership to develop and implement organizational change management strategies, minimizing disruption during periods of transition.
• Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
• Streamlined HR processes for increased efficiency in benefits administration, payroll management, and onboarding procedures.
• Created and delivered HR training sessions to staff, managers and executives.
• Developed and implemented onboarding and orientation programs for new employees.

• Custody and monitoring of GSC strategic initiatives with fully developed job aids and change management plans
• Designed, developed and executed supply chain learning and development strategy and programs
• Developed Standard Operating Procedures based on documented supply chain business process
• Developed a list of core competencies required for each supply chain role, standardized supply chain job descriptions for all positions.
• Continuously monitoring relevant skills and qualifications required by staff for effective performance, and circulating requirements and relevant information as appropriate
• Conducted capacity assessments in consultation with stakeholders at the regional level, country offices and HQs; documented capacity gaps and coordinated with Regional Supply Chain Directors on development plans.
• Ensuring dissemination of best practices and lessons learned across IRC country programs
• Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
• Developed comprehensive job descriptions to attract qualified candidates and ensure role clarity within the organization.
• Streamlined HR processes for increased efficiency in benefits administration, payroll management, and onboarding procedures.
• Managed performance review process, providing constructive feedback and setting achievable goals for continued employee growth.
• Supported diversity initiatives by developing inclusive hiring practices and promoting cultural awareness throughout the organization.
• Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
• Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
• Developed and implemented onboarding and orientation programs for new employees.

Process Management

• Lead overall Value stream mapping and customer focused process identification
• Facilitated the development and implementation of a standard operating model for process management

Performance Improvement Projects

• Applied a structured methodology and lead change management activities relating to LEAN and Six Sigma deployment.
• Saved $100,000 by researching and implementing Lean cost-saving initiatives and creating fresh new approaches to long-standing problems.

Change Management

• Lead Change Work-stream during McKinsey and Company facilitated Turnaround Strategy
• Reviewed and advised on opportunities to Integrate change management activities into the overall strategy deployment and Turnaround plan
• Developed and managed the implementation of a communication plan to support the deployment of continuous improvement and World Class Operation practices.
• Define and measure success to monitor change progress.

Lean/World Class Operation Practices Deployment

• Deployed World Class Operations practices (including teamwork, 5S, Focused Improvement, and Visual Performance Management) as a key business initiative towards the business goals of service and operational excellence.

Capability Development

• Training and Coaching continuous improvement practitioners
• Coaching of Managers on lean leadership

• Facilitated Strategy Cascade and Monitoring of performance to ensure delivery of targeted performance.
• Lead departmental process mapping and customer focused process identification
• Facilitated the development and implementation of a standard operating model for process management
• Provided oversight and coordinate activities to elevate creativity and innovation across the business.
• Facilitated continuous improvement projects using structured LEAN and Six Sigma methodology.
• Guiding others to implement, and apply World Class Operations practices as a key business initiative towards the business goals of service and operational excellence.
• Provide awareness and guidance on Lean Six Sigma approach to project team members, Lean Managers and other continuous improvement practitioners.
• Training and Coaching continuous improvement practitioners

• Analyzed the Organization for opportunities to improve and developed framework for Performance Improvement Projects identification.
• Applied a structured methodology relating to LEAN to implement improvement projects for revenue enhancement, cost saving and improved customer experience
• Review and advise on opportunities to Integrate change management activities into the overall strategy deployment plan.
• Guiding others to implement, and apply World Class Operations practices as a key business initiative towards the business goals of service and operational excellence.
• Training and Coaching continuous improvement practitioners.
• Mapped all HR processes and created stability in standard operating procedures.
• Developed Standard Operating Manuals (SOMs) for all HR Operations.
• Reduced the recruitment cycle from an average of 3 months to 30 days.

• Identify Training and Development needs for various functions in the Ground Services department in collaboration with the users to bridge the performance gaps.
• Analyze, prioritize and identify training programmes based on the functional needs to ensure they are aligned to the identified business need.
• Plan, review, and update annual Ground services training calendar in close collaboration with the KQ training team to ensure they are within the work schedules.
• Organize, coordinate, and Implement training programmes to impart skills and knowledge to staff.
• Ensure operational licenses for Ground services employees are current and training meets IOSA and ISAGO standards.
• Prepare and keep up dated reports on Ground services training activities to facilitate Management decision-making.
• Conduct facilitative training when need to help address specific work issues.
• Prepare functional training budgets to ensure adequate provision for the training programmes.
• Prepare and update training Manuals to keep up with new Developments and trends in the Ground services business.
• Source and maintain functional resource materials for reference and training.
• Supervise the activities of the Ground services training officers for effective performance management.
• Achievements.
• Developed first ever ground services training manual for Kenya Airways.
• Implemented a very successful commercial training programme for external clients.
• Re-designed KQ corporate induction programme to address the business needs.
• Led the company to achieve two consecutive IATA Safety Audit for Ground Operations (ISAGO) certification without audit findings on training (2009 and 2011).
• Led my team to achieve two consecutive runners up positions as the safest team office of the year (2009 and 2010.

• Tasks and Responsibilities Faculty Responsibilities.
• Lecturing Management Courses - with over 80% pass rate Administrative Responsibilities.
• Development and review of training Policies.
• Training needs analysis and evaluation.
• Preparation and review of training budgets.
• Time-Tabling.
• Managing Interruptions in Academic Programmes.
• Overseeing Marketing and Publicity;.
• Overseeing Admissions of Students;.
• Curriculum Development;.
• Organizing extra-curricular activities.
• Recruitment and Selection.
• Identify staff vacancies and requirements for short term consultancy support and assist in identifying and specifying hiring requirements.
• Maintain and update a roster and database of suitably qualified consultants and maintain and develop CVs in the correct format for different bids.
• Employee contract negotiations.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives Compliance with Laws and Regulations:.
• Advise management and staff on applicable statutes, rules, regulations and policies affecting the organization.
• Ensure that contract terminations are compliant with laws and regulations Compensation and Benefits Administration:.
• Liaise with finance to ensure that payroll and compensation accurately reflects contracts etc.
• Develop and/or administer special projects in areas such as pension, savings plans and employee awards or bonuses Performance Management:.
• Ensure that all employees and managers fully understand the Performance Appraisal System.
• Analyse wage rates, hiring success, employee feedback and other data relating to the HR performance of the company in order to improve service delivery.