Johnstone Njogu

Managed day-to-day lounge operations, ensuring high standards of service, cleanliness, and customer satisfaction.

Supervised front-of-house and support staff, including waiters, bartenders, and cashiers, ensuring smooth coordination and team efficiency.

Created staff schedules, managed shift changes, and ensured adequate coverage during peak hours and special events.

Monitored inventory levels of beverages, food, and supplies, placing orders and coordinating with vendors as needed.

Handled customer feedback, complaints, and special requests professionally to maintain a positive guest experience.

Conducted regular team briefings and training to uphold service standards and improve staff performance.

Ensured compliance with health, safety, and alcohol regulations at all times.

Reported directly to senior management with updates on operational performance, staffing, and customer feedback.

Handled all cash, card, and mobile transactions accurately and efficiently using the POS system.

Provided excellent customer service by greeting guests, answering queries, and ensuring a smooth checkout experience.

Processed bills, split payments, and issued receipts in a timely manner.

Balanced cash drawer at the beginning and end of shifts, ensuring all transactions matched records.

Collaborated with waitstaff and management to ensure a seamless guest experience.

Maintained a clean and organized cashier station, adhering to hygiene and safety standards.

Assisted in the production, packaging, and labeling of alcoholic beverages in compliance with company and industry standards.

Maintained cleanliness and hygiene in the work area, following safety and sanitation protocols.

Loaded and unloaded raw materials and finished products for storage or transport.

Operated basic machinery and equipment used in the bottling and packaging process.

Supervised daily front-end operations, overseeing a team of cashiers and ensuring efficient customer service.