JOHNSON OSORO NYABUTO

Passionate and proactive professional with extensive experience in procurement, supply chain management, warehouse supervision, administration, and customer care. Proven track record of enhancing operational efficiency, managing vendor relationships, and ensuring compliance with procurement policies. proficient at data analysis, policy formulation, and administration, with strong attention to detail and excellent problem-solving skills. Committed to continuous improvement and professional growth, with a vision to assume top management roles and drive innovation within an organization.

• Improved Customer Service Efficiency at Call Centre International Kenya (jetBlue Airline).
• Enhanced Inventory Management at AMN Design and Construction Ltd.
• Streamlined Data Management at Safaricom Investment Co-Operative.
• Optimized Procurement Processes at Sanvil Art Center.
• Implemented ERP System Training at MAS Intimates Kenya.
• Conducted Comprehensive Market Surveys at Kenya Medical Training College.
• Developed Internal Auditing Policies at Kenyatta University SDA.
• Financial Management and Reporting as Assistant Treasurer at Jericho SDA Church.

• Procurement and Supply Chain Assistant, Kenya Medical Training College, 09/01/19, 12/31/19
• Internal Auditor, Kenyatta University SDA, 09/01/17, 11/30/17
• Assistant Treasurer (Volunteer), Jericho SDA Church, 09/01/15, Present

• Data analysis using Excel - Digital Opportunity Trust
• Trained on Soft skills for SCM career prowess - Kenya Institute of Supply Chain Management
• Consultancy and Problem Solving - McKinsey and Company
• Certificate in Growing Leaders - Kenyatta University
• CPA I (ongoing) - KASNEB

• Call Centre Representative, Call Centre International Kenya (jetBlue Airline), 10/01/23, Present, Efficiently handled and resolved customer complaints., Provided prompt and courteous responses to customer inquiries., Identified opportunities for enhancing processes and customer service procedures., Delivered accurate and comprehensive information about airline policies and products., Worked closely with departments to escalate and resolve complex customer issues., Assisted customers with troubleshooting website and application issues., Kept up-to-date with JetBlue's products, services, pricing, and company policies.
• Procurement Consultant & Admin (Part-time), AMN Design and Construction Ltd, 03/01/23, Present, Successfully tracked and managed Purchase Requisition Forms., Maintained and updated vendor databases and contracts., Assisted in developing and implementing inventory policies., Effectively managed contacts and relationships with suppliers., Produced Local Purchase Orders with precision., Facilitated prompt payment processing., Oversaw adherence to organizational procurement policies.
• Customer Experience Officer, Safaricom Investment Co-Operative, 06/01/22, 06/30/22, Collected and forwarded member complaints and compliments., Aligned and updated members' details in the database., Streamlined file storage by arranging them alphabetically., Actively engaged members about available products.
• Procurement Specialist & Admin (Part-time), Sanvil Art Center, 06/01/21, Present, Prepared and reviewed procurement documents., Built and maintained robust relationships with internal clients., Actively attended management meetings., Scheduled and monitored supplier deliveries., Prepared monthly inventory reports., Developed and maintained organized contract and procurement files., Followed up on orders to ensure timely delivery.
• Raw Materials and Warehouse Supervisor, MAS Intimates Kenya, 01/01/21, 05/31/21, Ensured the store was consistently clean and organized., Monitored the ERP system for accurate stock reconciliation., Trained recruits on the usage of the SAP system., Implemented effective supply chain systems and SOPs., Coordinated the physical count and reconciliation of stock., Collaborated with the supply chain team to forecast inventory needs., Provided regular updates and reports on inventory status.