Johnson Muteke Kianda
Learning Development
Nairobi
Summary
Accomplished Executive Capacity Development Manager (training Manager) experienced in strategic Management and program development. Expert in client relationship management with demonstrated successes in identifying and closing new opportunities. - Implemented new training programs leading to a 12% increase in revenue. - Contributed to a 90% on-time launch efficiency by delivering tailored training materials. Eager to leverage expertise in business development to cultivate relationships and drive sales targets in the agency business segment.
Overview
21
21
years of professional experience
2025
2025
years of post-secondary education
Work History
Operations Management Professional
The Management University of Africa
- Managed and directed training utilizing innovative methodologies including webinars, video, and classroom instruction to enhance participant engagement and content retention
- Developed and prepared lesson objectives and curricula aligned with modern theories and practices
- Reviewed and analyzed course critiques to enhance content effectiveness and instruction quality
- Oversaw integration of training into overall organizational learning objectives to support continuous improvement
- Crafted strategies to align marketing and communication plans with client objectives, maximizing brand visibility and reach
- Developed annual brand plans in collaboration with sales and insight teams to increase market penetration
- Proactively identified new business opportunities through engaging existing clients, enhancing loyalty, and closing deals
- Enhanced client satisfaction by ensuring consistent communication and alignment of internal resources to client needs
- Coordinated cross-functional teams to streamline operational processes and ensure client-focused outcomes
- Conducted comprehensive training needs analyses to align staff development with organizational goals
- Maintained databases for external trainers and consultants to support strategic partnerships and enhance service offerings
- Implemented strategic relationships through Memoranda of Understanding, driving collaborative marketing initiatives
Executive Capacity Development Manager
The Management University of Africa
01.2018 - Current
- Designed, facilitated, coordinated, and evaluated training programs to support business goals and strategic objectives across various units
- Provided assurance and conducted monitoring reviews to validate process efficiency, ensuring best practices were upheld
- Handled the results and outcomes reporting for various business units, demonstrating value through rigorous validation processes
- Developed new programs in response to the new demands of various industries
Assistant General Manager
Elsamere Conservation Centre
10.2007 - 01.2017
- Directed operations and Marketing functions for the property with 10 rooms, 3 hostels with a capacity of 66 pax, 2 conference rooms with a total of 10 million in revenue and 35 employees
- Achieved 5% sales growth to budget annually
- Consistently maintained efficient cost of goods to budgeted goals
- Reduced the labor costs budget by elimination of casuals and making sure employees were fully engaged
- Increased revenue through contact pricing with the travel agents and giving commissions to freelance agents
- Managed controllable costs to ensure adherence to budget guidelines and expectations
Operations Manager
Elsamere Conservation and The Field Study Center
08.2005 - 09.2007
- Developed process improvements to enhance efficiency and effectiveness of inter-departmental operations
- Responsible for planning, leading, organizing, and operating within yearly budgets
- Ensured the safe, efficient and effective operation of department related services
- Continuously analyzed and reviewed the planning process components, identified opportunities and exploited them through prudent implementation, with a view of improving service delivery whilst optimizing on cost
- Ensured there were frequent renovations done to keep the facility looking pleasant and habitable
- Directed and oversaw department personnel on departmental budgetary development, planning and management for budgetary control, cost projections, and feasibility for all related activities and projects
Teller
Provides Inclusive Financial Services
08.2004 - 02.2005
- Ensured a smooth process in the account opening for customers, amendments on customer accounts as well as all other maintenances received from the account services department
- Escalated and resolved any areas of concern as raised by the customers in good time to ensure they were satisfied with the services offered
- Served as a liaison between the customer and internal departments to ensure the customer's needs were fulfilled effectively
- Proactively measured and nurtured client loyalty and satisfaction and implemented plans to ensure both
- Provided client advocacy and ensured that client needs were understood and gave feedback to the relevant departments to improve the efficiency of the customer service process
- Actively participated in the cross-selling of bank products and services to customers
- Provided high levels of customer service by efficiently handling the process and by reducing customers' waiting time and service time
- Consistently met and exceeded service standards set for the customer services
Education
PhD ongoing - Strategic Management
The Management University of Africa
Masters in Business Administration - Strategic Management
The Management University of Africa
Post-Graduate Diploma - Human Resource Management
Idhira Gandhi Open University
Bachelor of Commerce - Business Administration Option
Catholic university ofAfrica
Skills
Strategy
Vision & Mission Planning
Sales & Marketing Leadership Development
Strategic Business Planning
New Business Development
Product Launch Initiatives
Product Development
Team Building & Performance Improvement
Policy & Procedure Development
Training & Mentoring
Quality Assurance Standards
Budget Formulation & Control
Strategic Alliances/Partnerships
Training facilitation & management
Course content and materials preparation
Training Need Analysis
Office Administration
Customer Experience
Microsoft Office Suite
Business Development
Marketing Services
Strategic Partnerships
Client Relationship Management
Customer relations
Team player
Team leadership
Problem resolution
Administrative skills
Accomplishments
Developed new programs and reached new markets turning the departments performance to 80% in revenue in two years.
Participated in Organizations ISO certification as in internal Process implementation auditor
Timeline
Executive Capacity Development Manager
The Management University of Africa
01.2018 - Current
Assistant General Manager
Elsamere Conservation Centre
10.2007 - 01.2017
Operations Manager
Elsamere Conservation and The Field Study Center
08.2005 - 09.2007
Teller
Provides Inclusive Financial Services
08.2004 - 02.2005
Operations Management Professional
The Management University of Africa
Masters in Business Administration - Strategic Management
The Management University of Africa
Post-Graduate Diploma - Human Resource Management
Idhira Gandhi Open University
Bachelor of Commerce - Business Administration Option
Catholic university ofAfrica
PhD ongoing - Strategic Management
The Management University of Africa