JOHN NGARI , 39
Office Manager
Nairobi
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Persuasive sales negotiator and result oriented Team leader.
Overview
15
15
years of professional experience
1
1
Language
10
10
years of post-secondary education
3
3
Certificates
Work History
Office Manager- Migrant Recruitment
Philinfo Global Limited
Nairobi
03.2021 - 10.2023
- Managed operations of four company offices across kenya and Burundi including front office,Musaned ,enjaz ,airport,embassy submissions, accounts and human resource departments.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with sub agents, migrant candidates and oversea partners.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve immigrant workers concerns and promote loyalty.
- Maintained positive office to office relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Sales Representative
Creative Innovation Limited
Nairobi
04.2018 - 02.2021
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducted research to monitor market conditions and industry competitors.
- Closed over 10 mega deals in less than 2 months.
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Maintained responsibility for 27 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Maintained accurate and thorough records of leads and customer account information.
- Represented company brand during trade shows in kenya and prospect interactions.
- Informed customers via e-shots of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
Retail Sales Assistant-Light Mania
Creative Innovation Limited Galleria showroom
Nairobi
12.2010 - 03.2018
- Established and cultivated solid business relationships with new or existing customers.
- Managed over 50 customer calls daily and increased sales by 20%
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Implemented systems and procedures to increase sales.
- Awarded two certificates of appreciation for becoming best sales person among 40 branches country wide.
Shop Attendant
Home Depo Supermarket
Nairobi
08.2008 - 11.2010
- Used POS system to process customer cash, credit and debit transactions.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Cultivated positive first-name-basis relationships with over 100 repeat customers, winning customer loyalty.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Maintained inventory by replenishing electronics,furniture and stocking electrical accessories.
- Maintained inventory by replenishing coffee bean supply, stocking coffee brewing equipment and maintaining pastries and cookies for coffee bar.
- Informed customers of shop promotions to encourage purchases, boosting sales 30%.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Organized shelves to remove slow moving items and add new merchandise.
- Conducted demonstrations to highlight features and benefits of products.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
Education
Grade Test II - Electrical Installation Skills-Upgrading
National Industrial Training Authority
Nairobi 01.2019 - 08.2019
Valid Smart Driving License - Elementary Driving
Automobile Association Of Kenya
Nairobi 01.2018 - 05.2018
Computer Craft Certificate - Computer Applications
Tredds Training Institute
Meru 01.2015 - 12.2023
High School Diploma -
Don Bosco Technical Secondary School
Embu 03.2001 - 11.2004
Kenya Certificate of Primary Education -
Kamunyagia Primary School
Embu 01.1991 - 11.2000
Skills
Documentation and control
Excellent multi-tasking ability
Relationship building
Administrative support
Staff Management
Friendly nature
Presentation design
Mail handling
Team Bonding
Performance improvement
Office management
Technical Support
Organizational skills
Clear oral/written communication
Timeline
Office Manager- Migrant Recruitment
Philinfo Global Limited
03.2021 - 10.2023
NITA Electrical Wireman Grade II PASS
04-2019
Grade Test II - Electrical Installation Skills-Upgrading
National Industrial Training Authority
01.2019 - 08.2019
Field Sales Representative
Creative Innovation Limited
04.2018 - 02.2021
Licensed Driver 2018-2025
04-2018
Valid Smart Driving License - Elementary Driving
Automobile Association Of Kenya
01.2018 - 05.2018
Computer Training -2015
12-2015
Computer Craft Certificate - Computer Applications
Tredds Training Institute
01.2015 - 12.2023
Retail Sales Assistant-Light Mania
Creative Innovation Limited Galleria showroom
12.2010 - 03.2018
Shop Attendant
Home Depo Supermarket
08.2008 - 11.2010
High School Diploma -
Don Bosco Technical Secondary School
03.2001 - 11.2004
Kenya Certificate of Primary Education -
Kamunyagia Primary School
01.1991 - 11.2000
Accomplishments
- Resolved product issue through consumer testing.
- Achieved 80% sales through effectively helping with product trade shows.
- Collaborated with team of 10 in the development of general trade and merchandising and increased sales by 60%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Recognized by senior management for reducing company losses by 80% ,by ensuring that migrant workers are well informed pf the process.
- Achieved deployment of 90 migrant workers within 1 month by completing documents application and submissions with accuracy and efficiency.
- Advanced from Retail sales assistant to Field sales representative within 8 years for becoming the best sales person of the year.
Certification
NITA Electrical Wireman Grade II PASS
Hobbies
- Networking
- Cycling
- Reading inspirational books
- Volunteering
Language
- English
- Swahili
- Kikuyu,kikamba,kimeru,kiembu,kimbeere
Awards
- Certificate of Service,October 2023,Philinfo Global Limited.
- Certificate Of Service,January 2021,Creative Innovations Limited.
- Certificate Of Service,March 2018,Creative Innovations Limited
- Certificate of Participation,June 2019,Jinko Solar.
- Certificate of Attendance,May 2019, Automobile Association of Kenya.
- Certificate of Electrical Installation Skills Upgrading Advanced Level, April 2019,National Industrial Training Authority.
- Certificate of Appreciation ,September 2016,Creative innovations Limited.
- Certificate of Appreciation ,May 2016,Creative innovations Limited.
- Recommendation letter ,November 2010,Home Depo Supermarket
Hobbies
- Networking
- Cycling
- Reading inspirational books
- Volunteering
Language
- English
- Swahili
- Kikuyu,kikamba,kimeru,kiembu,kimbeere
Referee
Michael Gaita,Business Development Manager, CREATIVE INNOVATION LTD
+254724052901,michael.maina@creative-innovation.com
"JOHN IS A HARD WORKING PERSON WHO GOES BEYOND HIS WAY TO ENSURE THE CUSTOMER GETS
GOOD SERVICE AND HE DOES EXCELLENT FOLLOW UPS AS WELL. JOHN PUTS EXTRA FOCUS IN ALL
THAT HE DOES."
Availability
- Immediately