Sound Engineering
Johnnie Ouko
IT Technician, Sound Engineer
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Safety Alert Writer
Beakon | Threat Intelligence
05.2023 - Current
- Monitor, interpret, and moderate multiple streams of data including police scanners in multiple US cities at a time.
- Exercise superb editorial judgment on sensitive subject matters
- Educate and empower users to keep them safe through real-time reporting on crime and public safety emergencies
- Collaborate with colleagues to investigate breaking national stories
IT Technical Support Intern
Coca-Cola Kenya
07.2019 - 09.2019
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Safety Alert Writer
Cloud Factory Kenya
8 2021 - 1 2023
- Monitor, interpret, and moderate multiple streams of data including police scanners
- Exercise superb editorial judgment on sensitive subject matters
- Research local news in the client's coverage areas
- Educate and empower users to keep them safe through real-time reporting on crime and public safety emergencies
- Collaborate with colleagues to investigate breaking national or international stories
Debt Collector
Techno Brain Group
02.2023 - 05.2023
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Responded to customer inquiries and provided detailed account information.
- Documented customer payment interactions and account statuses for future reference.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
Diploma of Higher Education - Computer Science
10.2018 - 09.2023
- Dissertation: Web applications and databases.
- Software development and testing
- Basic programming
- Information systems
- Operating systems
Skills
Desktop support
Defect Analysis and Resolution
Online Chat Support
Problem-solving abilities
Repairs and maintenance
Interests
Automotive Engineering
Timeline
Safety Alert Writer - Beakon | Threat Intelligence
05.2023 - Current
Debt Collector - Techno Brain Group
02.2023 - 05.2023
IT Technical Support Intern - Coca-Cola Kenya
07.2019 - 09.2019
University of Nairobi - Diploma of Higher Education, Computer Science
10.2018 - 09.2023
Safety Alert Writer - Cloud Factory Kenya
8 2021 - 1 2023