Work History
Overview
Education
Work Availability
Skills
Quote
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John Muchori  Wanjiku

John Muchori Wanjiku

Area Manager
Nakuru, Kenya,Naivasha

Work History

Area Manager

Copia Global
Nakuru, Naivasha
10.2020 - 08.2023
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built relationships with customers and community to establish long-term business growth.

Sales Category Supervisor

Copia Global
Nakuru, Naivasha
06.2020 - 10.2020
  • Built positive and productive relationships with store and field leadership.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.

Sales Associate

Copia Global
Nakuru, Naivasha
10.2017 - 03.2018
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Monitored daily sales performance and provided feedback to each team member.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Sales Associate Team Leader

Copia Global
Nakuru, Naivasha
04.2018 - 05.2020
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.

Waiter/ Cashier

Enashipai Resort & Spa
Nakuru, Naivasha
02.2016 - 02.2017

Overview

1
1
year of post-secondary education
8
8
years of professional experience

Education

Diploma From Banking And Finance - Accounts

Mount Kenya University
Thika
2014.09 - 2016.03

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Strategize Business Plans
  • Brainstorming Ideas
  • Revenue Target Achievement
  • Territory Expansion
  • Goals and Performance
  • Resource Allocation
  • Performance Monitoring and Evaluation
  • Improve Performance
  • Territory Management
  • Team Meetings
  • Team Development
  • Staff Training
  • Recruitment and Hiring

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson
John Muchori WanjikuArea Manager