Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Work Availability
Timeline
Manager
JOHN  KARIUKI MUTHONI

JOHN KARIUKI MUTHONI

Customer Service Agent
Thika,321

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ananas Mall.
Thika, Makongeni
02.2023 - 08.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Agent

RKH QITARAT.
Doha, Qatar
10.2022 - 01.2023
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Sales Associate.

Quickmart
Nairobi
07.2020 - 08.2022
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Host

Blue Springs Hotel.
Nairobi, Nairobi
02.2019 - 03.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

Diploma. - Journalism & Mass Communication.

Thika Institute of Business Studies. (TIBS)
Thika
07-2016

Certificate In Computer Packages. - Computer Packages.

Kena Institute of Technology & Hospitality.
Thika
03-2014

Kenya Certificate Of Secondary Education. - Secondary Education

St Teresa's Secondary School.
Ithanga.
11-2013

Kenya Certificate Of Primary Education. - Primary Education

St Teresa's Primary School.
Ithanga
11-2009

Skills

  • Ul>
  • Excellent Communication skills
  • P>Complaint resolution
  • P>Exceptional customer service
  • P>Multi-tasking strength
  • P>Client Service
  • P>Product and service sales
  • P>Dining area maintenance
  • P>Professional demeanor
  • P>Problem-solving skills
  • P>Team player
  • Active Listening
  • Retail Sales Customer Service
  • Critical Thinking
  • Closing Sales
  • Problem-Solving Ability
  • Conflict Mediation
  • Product Promotion
  • Microsoft Word
  • Customer Relations
  • Prioritization
  • Managing Multiple Tasks
  • Selling Skills
  • Agent Support
  • Cultural Awareness
  • Telephone Reception

Interests

  • Customer satisfaction

  • Customer service

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteHybridRemote

Important To Me

Personal development programsCareer advancementCompany CultureHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsFlexible work hoursWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Ananas Mall.
02.2023 - 08.2023

Customer Service Agent

RKH QITARAT.
10.2022 - 01.2023

Sales Associate.

Quickmart
07.2020 - 08.2022

Host

Blue Springs Hotel.
02.2019 - 03.2020

Diploma. - Journalism & Mass Communication.

Thika Institute of Business Studies. (TIBS)

Certificate In Computer Packages. - Computer Packages.

Kena Institute of Technology & Hospitality.

Kenya Certificate Of Secondary Education. - Secondary Education

St Teresa's Secondary School.

Kenya Certificate Of Primary Education. - Primary Education

St Teresa's Primary School.
JOHN KARIUKI MUTHONICustomer Service Agent