Johnette Hendricks
9607 Adeel Dr Killeen TX
Summary
Versatile Human Resources Specialist with proven expertise in recruitment, policy development, and office management. Known for strong communication, and a results-driven approach to employee relations. Recognized for consistently exceeding performance expectations and driving organizational success
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administrator
Coastal Manor Nursing Home
Ludowici,
02.2018 - 06.2020
- Answered patients' questions in person, by email, or by phone.
- Scheduled, confirmed and re-scheduled appointments using booking system.
- Filled out insurance forms with accurate information.
- Produced financial statements and prepared for billing procedures.
Quality Holder
DAS North America
Montgomery
08.2014 - 07.2017
- Assessed competition performance to determine strengths and weaknesses.
- Nurtured focused and goal-oriented mindset to fuel progress.
- Committed to intensive training schedule, consistently demonstrating effort and determination.
Digital Specialist
US Bank
02.2021 - I currently work here
- Trouble shooting online banking systems
- Creating and handling of cases
- Closing of accounts
- Setting up bill pay
- Activation of cards
Education
Human Resources Management - Bachelor’s degree
University of Maryland Global Campus
01-2025
Certificate in Medical Administration
The Medical Institute of Kentucky
2019
High School Diploma
Robert E. Lee High School
2014
Skills
- Proficient with Microsoft Office Suite
- Excellent Data Analytical Skills
- Acute Attention to Detail, Processes and Communication
- Case Management
- Exceptional Communication skills
- Customer service expert
- Leadership development
- Staffing and recruiting professional
- Organizational development
- Company organization
Certification
Certified Medical Administrator
Trainings
Experienced in schedule creation | New Hires Training| Payroll
Languages
English
Proficient
C2
Timeline
Digital Specialist
US Bank
02.2021 - I currently work here
Medical Administrator
Coastal Manor Nursing Home
02.2018 - 06.2020
Quality Holder
DAS North America
08.2014 - 07.2017
Human Resources Management - Bachelor’s degree
University of Maryland Global Campus
Certificate in Medical Administration
The Medical Institute of Kentucky
High School Diploma
Robert E. Lee High School