JOHN CHEGE MWANGI
ICT
Nairobi,30
Summary
Driven Systems Administrator with over 6 years of experience in software implementation and maintenance. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Reliable System Administrator provides 24/7 Oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making with over 6 years of progressive IT experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
Certificates
Work History
SYSTEM ADMINISTRATOR
AAR INSURANCE KENYA
03.2017 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Collaborated with IT and risk department team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during software upgrades and deployment for core business systems both medical and general
- Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality for over 3 systems.
- Evaluated emerging technologies for relevance within organization's infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes.
- Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Drove continuous improvement of IT governance and compliance processes as risk and audit champion.
- Database and application monitoring on AWS
SOFTWARE DEVELOPER
PROSPERITY SOLUTIONS INTERNATIONAL LTD
12.2012 - 02.2017
- Increased development speed by automating repetitive tasks using scripts and tools.
- Boosted customer satisfaction rates through timely resolution of reported technical issues during support phase of projects.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Optimized application performance by conducting regular code reviews and refactoring when necessary.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Participated in software field testing to verify performance of developed projects.
- Documented technical workflows and knowledge to educate newly hired employees.
- Translated customer requirements into written use cases.
- Designed customized solutions for proposals to potential customers.
- Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
- Integration of system to more than 2 other business systems e.g document management , finance system.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
Education
Bachelor of Science - Bsc. In Information Technology
Jomo Kenyatta University of Agriculture And Techno
Juja, Kenya 08.2012 - 08.2012
Skills
Technical solution development
Certification
API Security Fundamentals
Timeline
API Security Fundamentals
02-2024
API Documentation Best Practices
02-2024
Electronic Document Management
04-2021
AWS Solution Architect training certification
04-2020
SYSTEM ADMINISTRATOR
AAR INSURANCE KENYA
03.2017 - Current
SOFTWARE DEVELOPER
PROSPERITY SOLUTIONS INTERNATIONAL LTD
12.2012 - 02.2017
Bachelor of Science - Bsc. In Information Technology
Jomo Kenyatta University of Agriculture And Techno
08.2012 - 08.2012
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