John Waweru

• Installed and configured new hardware, servers, networks, and technology infrastructure.
• Acted as technical lead ensuring all IT-related queries and technical incidents were resolved quickly and efficiently.
• Monitored systems performance, identifying potential problems, and providing rapid solutions to limit downtime.
• Proactively troubleshot IT systems with key focus on reliability and availability.
• Facilitated faster problem resolution with technical documentation of common system issues and best practice procedures.
• Developed and managed storage, backup, and disaster recovery plans
• Drove IT projects to completion by overseeing all technical aspects.
• Led continuous improvement initiatives within IT department to increase efficiency and enhance service quality.
• Mentored and guided IT team's professional development which led to increased productivity levels.
• Oversaw shift from IBM cloud to Contabo cloud achieving 89.3% savings in monthly hosting costs.
• Evaluated hardware and software and provided expert advice on selection ensuring alignment with business needs.
• Ensured compliance with software licensing agreements and managed license renewals and audits.
• Managed retirement of end-of-life IT assets in accordance with security frameworks.
• Collaborated with senior executives to develop effective ICT strategies aligned with business goals.
• Distilled complex technical information into easily digestible reports for executive leadership.
• Negotiated cost-efficient prices with IT vendors for new systems and services.
• Ensured remedial repairs and preventative maintenance was done in conformity with manufacturer instructions.
• Performed system audits to pinpoint technology gaps and recommended upgraded technologies to meet evolving business requirements.

Offered remote and on-site technical support to staff, addressing technical queries and issues promptly. My role involved:

• Consulted with NTT DATA engineers to design and implement scalable MPLS wide area network linking company headquarters with branches.
• Set up new network equipment to specification including Cisco routers, Sophos firewalls and access points.
• Improved wide area network performance, efficiency, and security by maintaining and updating network equipment, architecture, and policies.
• Installed and configured virtual servers, Microsoft SQL database server and Sage ERP ensuring seamless integration and functionality.
• Performed database migrations from on-premise to virtual server.
• Fortified IT systems with robust security controls and conducted cyber awareness training among staff.
• Performed acceptance testing to deliver integration and interoperability of Sage ERP, virtual servers, and wide area network.
• Tested new Sage 200 releases on test server before deployment to live environment.
• Performed hardware and software upgrades on end-user equipment, firmware, operating systems, and enterprise applications.
• Deployed Windows server 2019 Group Policies in Active Directory environment.
• Maintained and run cloud-based disaster recovery plans on Amazon S3.
• Evaluated IT costs regularly and identified areas for cost savings.
• Audited IT infrastructure to identify deficiencies and optimise systems.
• Limited ICT service outages with preventative maintenance strategies.
• Managed IT projects including system upgrades, installations, migrations, and retirements.
• Managed license renewals and audits ensuring compliance with software licensing terms.
• Created detailed reports on IT infrastructure status, aiding in strategic decision making.

• Managed and monitored Windows server/desktop, Mac, and Linux systems and infrastructure for high availability and performance.
• Configured end-user devices ensuring seamless functionality.
• Installed software applications, patches, and critical security updates.
• Detected, investigated, and neutralised cyber threats.
• Created and updated technical documentation.

• Delivered top-notch technical support, resolving issues with precision to meet and exceed expectations.
• Managed creation and delivery of cyber security awareness training.
• Performed repairs and preventative maintenance on computers.
• Liaised with vendors to implement product updates and bug fixes.
• Drove strategic IT projects to completion by working across lifecycle.
• Evaluated IT costs regularly and identified areas for cost savings.