John Wabwire
KITALE ,KENYA
Summary
Detail-oriented Information Technology Assistant experienced in delivering technical support and troubleshooting hardware and software issues. Improved system performance and user satisfaction through effective management of user accounts, network upgrades, and compliance with security policies. Committed to enhancing IT efficiency and streamlining operations while demonstrating adaptability and strong problem-solving skills.
Overview
11
11
years of post-secondary education
5
5
years of professional experience
Work History
I.T ASSISTANT
WACON CONSTRUCTION LIMITED
NAIROBI , KENYA
03.2024 - 11.2025
- Provided onsite technical support for project teams and administrative staff.
- Provided technical support to users with hardware and software issues.
- Supported WACON CONSTRUCTION LIMITED staff with computer, printer, and network troubleshooting.
- Installed software and updated systems across office and site devices.
- Managed user accounts, passwords, and access requests for company applications.
- Recorded IT requests and coordinated repairs with vendors and supervisors.
- Performed maintenance on network servers, workstations, printers, routers, switches and other related devices.
- Participated in projects involving network upgrades and new technologies.
I.T ASSISTANT
HUDUMA CENTER
KITALE , KENYA
02.2021 - 04.2021
- Managed user accounts, passwords, and access requests for company applications.
- Installed software and updated systems across office and site devices.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Managed the configuration and setup of customer accounts and systems.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Participated in after-hours on-call rotation for critical support needs.
- Assisted in the development and updating of technical documentation and support guides.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Updated customer information and account status in the database following each interaction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Evaluated software or hardware to recommend improvements or upgrades.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Education
DIPLOMA IN INFORMATION COMMUNICATION AND TECHNOLOGY - Information And Communication Technology
THE ELDORET NATIONAL POLYTECHNIC
ELDORET , KENYA 10.2019 - 07.2022
GOSETA BOYS HIGH SCHOOL
KITALE , KENYA K.C.P.E - Kenya Certificate of Primary Education
MAKINDU PRIMARY SCHOOL
01.2007 - 10.2014
Skills
- User account management
- Network troubleshooting
- Network configuration
- System installation
- Technical support
- Hardware maintenance
- Incident management
- Data management
- Operating systems
- Email configuration
- Documentation control
- Problem solving
- Attention to detail
- Time management
- Customer service
- Effective communication
References
References available upon request.
Timeline
I.T ASSISTANT
WACON CONSTRUCTION LIMITED
03.2024 - 11.2025
I.T ASSISTANT
HUDUMA CENTER
02.2021 - 04.2021
DIPLOMA IN INFORMATION COMMUNICATION AND TECHNOLOGY - Information And Communication Technology
THE ELDORET NATIONAL POLYTECHNIC
10.2019 - 07.2022
K.C.P.E - Kenya Certificate of Primary Education
MAKINDU PRIMARY SCHOOL
01.2007 - 10.2014
GOSETA BOYS HIGH SCHOOL