Classical Instrument Music (Cellist) and Choral Music (Director and Vocalist)
John Vigedi
Business Development Manager
Chelezo House, Kindaruma Road, Nairobi - Kenya
Summary
Successful Area of expertise business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Insurance Sales Consultant
AAR INSURANCE LIMITED
Nairobi - Kenya
03.2023 - Current
- Develop Business Strategies to prospect and sell General, Medical and Life policies to new and existing clients.
- Assist clients in identifying insurance solutions and investment opportunities.
- Foster strong relationships with clients through consistent communication and collaboration for effective after sales service and retention.
- Conduct regular client visits and training towards product and service knowledge.
- Meet set sales targets.
- Attend industry functions and trainings/ conferences.
- Initiate and develop market activations and one on one market visits to manage and achieve active and sustainable prospect-pipeline.
Director \ Business Consultant
DIGI-CONSULTING
Nairobi - Kenya
03.2023 - 03.2024
- Facilitated workshops for clients'' staff members and Business Development teams to improve their understanding of impact and usefulness of Digitization in Business Development and Client Satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
Director \ Business Development
TRUSERV KENYA LIMITED
Nairobi - Kenya
03.2023 - 12.2023
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency in Debt Collection and management for clients.
- Monitored key business risks and established risk management procedures. Mirrored this with Client Risk Portfolio for effective debt collection management.
- Devised and presented business plans and forecasts to partners.
- Defined company roles and responsibilities to establish and enhance processes.
Business Development Manager
AAR INSURANCE LIMITED
Nakuru - Kenya
01.2023 - 02.2023
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers and new business acquisition models in General Insurance business portfolio.
- Mentored junior staff members on best practices in business development, fostering professional growth within the team.
- Conducted market research to identify industry trends and inform strategic decisions for growth.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies with a team of 22 Sales Persons.
Regional Sales Manager – Nairobi Metropolitan
AAR INSURANCE KENYA
Nairobi
01.2021 - 12.2022
- Coordinate and supervise 9 Sales Managers and 3 Administrative Assistants to attain new and retention sales budgets, profitably, within legal, company and industry framework; attained and exceeded New Business targets of Kshs. 1.4B in premium collections.
- Assistant to National Sales Manager – New Business & Distribution, charged with managing 6 regional managers in the country, harnessing tender business opportunities and developing conducive business relationships for sales intermediaries in the country.
- Hunt and Recruit high performing individuals for the roles of Sales Manager, to support in business development for respective markets of General Insurance Business, Medical - Retail, Medical - Micro, Small, Medium Enterprises, Medical - Private and Public Corporate businesses.
- Ensure Sales Managers and Sales Teams are trained on product and process to meet our sales targets and retain clients professionally and efficiently.
- Monitor and maintain high standards of performance and sales conduct and adherence to company, industry and Insurance regulator policy through effective coaching and Goal Setting and Balance Score Card reviews.
- Link between Sales Teams and other departments and advocate for sales department wellness, such as resource hunting, training, motivational team building events, road-shows, field promos and sales activations etc through Business Case requests.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
Regional Sales Manager – Rift
AAR INSURANCE KENYA
Eldoret / Nakuru - Kenya
01.2016 - 12.2020
- Coordinate and supervise 2 business development managers, and 150 sale’s intermediaries and 2 Administrative Assistants to attain new and retention sales budgets, profitably, within legal, company and industry framework.
- Hunt and Recruit high performing individuals for the roles of Sales Manager, to support in business development for respective markets of General Insurance Business, Medical - Retail, Medical - Micro, Small, Medium Enterprises, Medical - Private and Public Corporate businesses.
- Ensure Sales Managers and Sales Teams are trained on product and process to meet our sales targets and retain clients professionally and efficiently.
- Monitor and maintain high standards of performance and sales conduct and adherence to company, industry and Insurance regulator policy through effective coaching and Goal Setting and Balance Score Card reviews.
- Link between Sales Teams and other departments and advocate for sales department wellness, such as resource hunting, training, motivational team building events, road-shows, field promos and sales activations etc through Business Case requests.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
Branch Manager
AAR INSURANCE KENYA
Eldoret
03.2015 - 12.2015
- Meet branch sales (new & retention) targets, recruit, train, motivate 2 unit managers and 76 sales intermediaries and manage branch operations and client portfolio.
- Hunt and Recruit high performing individuals for the roles of Sales Manager, to support in business development for respective markets of General Insurance Business, Medical - Retail, Medical - Micro, Small, Medium Enterprises, Medical - Private and Public Corporate businesses.
- Ensure Sales Managers and Sales Teams are trained on product and process to meet our sales targets and retain clients professionally and efficiently.
- Monitor and maintain high standards of performance and sales conduct and adherence to company, industry and Insurance regulator policy through effective coaching and Goal Setting and Balance Score Card reviews.
- Link between Sales Teams and other departments and advocate for sales department wellness, such as resource hunting, training, motivational team building events, road-shows, field promos and sales activations etc through Business Case requests.
- Develop Sales and Marketing Strategies for the region with aim of meeting set sales targets for number of policies and premium both for new and retention business.
Financial Advisor
BRITAM KENYA
Eldoret - Kenya
01.2013 - 02.2015
- Sale of life policies and investment products to retail prospects and clients. Preparation of quotations, invoices and product presentations to prospects and clients.
- After Sales Service roles of client follow up for retraining, policy review and cross-selling.
- Participate in Company Sales Activation programs to prospect and sell life insurance policies.
Assistant Security Person of Contact
BARCLAYS BANK OF KENYA
Eldoret - Kenya
01.2011 - 11.2012
- Manage physical environment security at the branch and liaise with head office and security personnel for incident resolutions. Deterrent, detection and reporting of potential and actual threats to business.
Country Community Committee Member
BARCLAYS BANK OF KENYA
Eldoret / Nairobi- Kenya
01.2010 - 11.2012
- Advise the Barclays Board and management on sustainable CSR projects in line with bank policy and budget. Participate in company CSR projects.
Banking Hall Executive
BARCLAYS BANK OF KENYA
Eldoret - Kenya
09.2007 - 11.2012
- Supervision of Banking Hall and front office staff, manage customer complaints and queries.
- Review and organize outbound correspondence between the bank and clients with regard to complaint and query management.
- Organize customer service events, such as customer service days, loyalty rewards.
- Train staff on customer service toolkits and service procedures.
- Manage product and customer surveys through on boarding and touchpad questionnaires.
- Staff appraisal and secondment for staff rewards/awards.
Teller
BARCLAYS BANK OF KENYA
Bungoma - Kenya
06.2006 - 08.2007
- Role involved processing payments (International and Local Payments, Trade processing and Branch Cash flow Analysis).
Education
AIIK – Association Of Insurance Institute Of Kenya Diploma - Diploma in Insurance
College of Insurance - Kenya
Nairobi - Kenya 11.2022
Certificate of Proficiency - Distinction - Insurance
College of Insurance - Kenya
Nairobi 09.2014
Bachelor of Business Administration (Marketing) - Marketing Management And Research
Maseno University
Maseno - Kenya12.2005
Music in Practice, G5 - Distinction - Music
Associated Board of the Royal Schools
UK09.2003
Skills
Complaint HandlingCustomer Relationship ManagementStaff Appraisal and Performance ReviewingTeam Coaching and TrainingSales and after sales servicingRecruitment
Strategy realignment
Customer Service Management
Planning and execution
Business Analysis
Staff Mentoring
Training proficiency
Training and mentoring
Stakeholder Relations
Vendor Collaboration
Solution Implementation
Business process reengineering
Revenue Generation
Process Improvement
Project Management
Strategic development
Business Development
Organizational Development
Business Intelligence Analysis
Presentation Skills
Strategic Planning
Business Planning
Continuous Improvement
Account Retention
Human Resources Management
Distribution Management
Data Analytics
Performance Improvement
Report Preparation
Adaptability and Flexibility
Problem-solving aptitude
Team building
Logistics Coordination
Idea Development and Brainstorming
Attention to Detail
Effective Communication
Time management abilities
Time Management
Written Communication
Teamwork and Collaboration
Goal Setting
Data Analysis
Multitasking Abilities
Analytical Thinking
Task Prioritization
Self Motivation
Multitasking
Problem-solving abilities
Professionalism
Interpersonal Skills
Problem-Solving
Decision-Making
Active Listening
Adaptability
Reliability
Professional Demeanor
Organizational Skills
Quantitative skills
Improvement plan knowledge
Excellent Communication
Relationship Building
Interpersonal Communication
Team Collaboration
Successes
- Successfully set up a Business consulting firm focusing on SME and Sole Proprietor Business Management in areas of Personnel Training and engagement, Business Development and Client Retention
- Manager of the Year 2022 - AAR Company
- AAR Branch of the Month – February 2016
- AAR Branch of the Month – March 2015
- Barclays Country Community Committee Member – 2010-2012
- Barclays Eagle Awards Bronze Holder – 2012
- Barclays Country Community Service Gold – 2012
- Barclays Country Service Hall of Fame Bronze-2012
- Barclays Country Community Service, Board of Directors’ certificate-2011
- Barclays Emerging Markets – Star of the month – COO – 2009
References
- Wilfred Mutuku, National Sales Manager, AAR Insurance (K) Limited, (254) 724 836 221, wmutuku@aar.co.ke
- Nixon Shigoli, Managing Director, AAR Insurance (K) Limited, (254) 732 398 999, nixon@aar.co.ke
- Connie Lusitche, Head of Sales, Barclays Kenya, (254) 725 501 632, connie.lusitche@barclays.com
- Wesly Kipkoech Too, Head of Technical, Strategy and Innovation, (254) 727 534 720, kipkoechwesly@gmail.com
- Rogin Kiduya, Unit Manager, BRITAM Insurance Kenya, (254) 724 296 227, rkiduya@britam.com
Training
- Anti-Money Laundering
- Anti-Bribery
- Sales and Governance
- Treating Customers Fairly
- Data Privacy
- Records Management
- Whistle Blowing
- Compliance Code of Conduct
- Complaints Management
- Systems Administration
- Gifts & Entertainment Policy
- Reputational Risk Management
- Cross Border Trading
- Sanctions & Prohibitions
- Emotional Intelligence
- Aspects of Selling & Mis-selling
- Insurance Proficiency
- Maxwell DISC Personality Style
- Data Quality
- Fraud
- Health and Safety Awareness
- Business Continuity Management
- Diversity and Inclusion
- Workplace Harassment
Accomplishments
- Collaborated with team of 8 managers to meet and exceed company targets in a record of Kenya Shillings 1.4B - New Business and retention of Kenya Shillings 5.2B.
- Supervised team of 3000+ Sales Entities in Nairobi region , working with 7 staff members.
- Resolved most difficult complaints using complex non-traditional company channels in Barclays Bank and was named “Super Banking-Hall-Executive “
- Broke the traditional record of supervising all 3 Channels of Distribution ; DIRECT SALES AGENTS, INDEPENDENT SALES AGENTS and BROKERAGE at one go in AAR Insurance - Nairobi Region, without compromising service and productivity
Additional Information
I have in 3 years in a row between 2017 and 2019 been allowed to work with the lowest performing employees for a transformation and succeeded to turn them into high performing, recognized and rewarded employees. 2 Business Development Managers, 2 Relationship Executives and 1 Nurse.
Certification
Proficiency In Insurance
Interests
Timeline
Insurance Sales Consultant
AAR INSURANCE LIMITED
03.2023 - Current
Director \ Business Consultant
DIGI-CONSULTING
03.2023 - 03.2024
Director \ Business Development
TRUSERV KENYA LIMITED
03.2023 - 12.2023
Business Development Manager
AAR INSURANCE LIMITED
01.2023 - 02.2023
Regional Sales Manager – Nairobi Metropolitan
AAR INSURANCE KENYA
01.2021 - 12.2022
Regional Sales Manager – Rift
AAR INSURANCE KENYA
01.2016 - 12.2020
Branch Manager
AAR INSURANCE KENYA
03.2015 - 12.2015
Proficiency In Insurance
09-2014
Financial Advisor
BRITAM KENYA
01.2013 - 02.2015
Assistant Security Person of Contact
BARCLAYS BANK OF KENYA
01.2011 - 11.2012
Country Community Committee Member
BARCLAYS BANK OF KENYA
01.2010 - 11.2012
Banking Hall Executive
BARCLAYS BANK OF KENYA
09.2007 - 11.2012
Teller
BARCLAYS BANK OF KENYA
06.2006 - 08.2007
AIIK – Association Of Insurance Institute Of Kenya Diploma - Diploma in Insurance
College of Insurance - Kenya
Certificate of Proficiency - Distinction - Insurance
College of Insurance - Kenya
Bachelor of Business Administration (Marketing) - Marketing Management And Research
Maseno University
Music in Practice, G5 - Distinction - Music
Associated Board of the Royal Schools