John Speke Okeyo
Nairobi, Nairobi Province,30
Summary
Dynamic, results-oriented retail management professional with a proven track record of exceeding performance targets through exceptional leadership and strategic thinking. Expertise in retail operations, customer service, inventory management, and staff development fosters a positive and productive work environment. Adept at enhancing customer experiences while optimizing team performance to ensure alignment with organizational goals. Committed to leveraging industry knowledge to contribute to business growth and operational excellence.
Overview
8
8
years of professional experience
Work History
DEPARTMENT HEAD-NON-FOOD
MAJID AL FUTTAIM
08.2023 - Current
- Overseeing all aspects of department operations, including sales, customer service, inventory management, and staff supervision.
- Developing and implementing strategic plans to achieve sales targets, increase customer satisfaction, and enhance profitability.
- Motivate and lead the team to achieve sales targets and maintain high customer service standards.
- Conduct performance reviews, provide feedback, and handle disciplinary actions when necessary.
- Create and manage staff schedules to ensure adequate coverage.
- Set and monitor sales targets for the department.
- Ensure high levels of customer satisfaction through excellent service.
- Implement promotional strategies and campaigns to boost sales.
- Monitor and maintain appropriate stock levels to meet customer demand.
- Adapt merchandising strategies for seasonal changes and promotions.
- Implement planograms and ensure products are correctly placed and priced.
- Ensure merchandise is presented attractively and according to store guidelines.
- Ensure the department complies with all health, safety, and legal regulations.
- Implement and maintain safety procedures to protect staff and customers.
- Analyze sales data to identify trends and opportunities for improvement.
- Track key performance indicators (KPIs) to assess the department's performance.
SECTION MANAGER-HEAVY HOUSEHOLD
MAJID AL FUTTAIM
08.2019 - 08.2023
- Overseeing all aspects of Section operations, including sales, customer service, inventory management, and staff supervision.
- Developing and implementing strategic plans to achieve sales targets, increase customer satisfaction, and enhance profitability.
- Conducting regular performance evaluations, providing coaching and training to staff, and fostering a culture of continuous improvement.
- Implementing effective inventory control measures, resulting in reduced stock loss and improved stock turnover rate.
- Successful in launching promotional campaigns to drive sales, collaborating with marketing and merchandising teams.
- Maintaining strong relationships with partners and negotiating favorable terms to ensure product availability and cost efficiency.
- Ensuring compliance with all regulatory requirements, including health and safety standards, and labor laws.
- Monitoring financial performance, preparing budgets, and implementing cost-saving measures to optimize profitability.
- Resolving customer concerns and complaints, ensuring high levels of customer satisfaction and loyalty.
- Mentored junior employees for career growth, building a strong talent pipeline for the organization.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Reduced customer complaints significantly by developing comprehensive issue resolution protocols designed to address concerns promptly and effectively.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Conducted quarterly employee performance reviews to recognize achievements and identify areas needing improvement.
- Developed and executed strategic plans to achieve company objectives and improve overall performance.
- Optimized resource allocation by analyzing data trends, forecasting future demands, and adjusting staffing levels accordingly.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Established key performance metrics to track progress toward organizational objectives, driving continuous improvement efforts.
- Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Improved team efficiency by streamlining processes and implementing effective communication strategies.
- Championed innovation by encouraging creative problem-solving approaches among team members in pursuit of business excellence.
- Increased staff retention rates through competitive compensation packages combined with opportunities for professional growth.
- Enhanced productivity with staff training and development programs, resulting in higher employee satisfaction rates.
BRANCH MANAGER
TUMAINI SELF SERVICE
05.2018 - 07.2019
- Monitoring and reporting to the managing director and other heads the performance of the branch as a whole.
- In charge of the branch's operation and making sure branch is opened in time.
- Directing and executing all activities of the branch either directly or through delegation.
- Completing branch operational requirement by scheduling and assigning employees and following up on work results.
- Ensuring availability of merchandise and services to the client in the branch.
- Maintaining inventory by checking merchandise to determine inventory levels and anticipating customer demands.
- Attracting customers by originating display ideas, suggestions, or schedule and showcase on sale floors.
- Computing sales and customer relation reports by analyzing and categorizing sales information.
- Purchasing inventory by emerging products, anticipating buyer interest, negotiating volume, price break, placing and expediting orders and verifying receipts.
- Banking responsibility.
- Petty cash and float management.
- Staff management and development.
- Asset management including fixed asset and stock management.
- Ensuring successful performance standards of the branch with the team.
- Ensuring the security of the branch as a whole.
- Customer relationship management by visiting customers and suppliers at least once a week.
- OUTERING
Education
Diploma - Business Administration
Mawego Technical Training Institute
Kenya09-2011
Kenya Certificate of Secondary Education -
St Joseph Secondary School
Homa Bay, Homa Bay District, Kenya10-2009
Skills
Sales Forecasting
Marketing Strategy
Sales Management
Supply Chain Management
Safety Procedures
Warehouse Management
Budget Setting & Forecasting
Accomplishments
- Re-modeling of Non-food Department to improve customer experience.
- Increase sales and basket values.
- Strengthen image of non-food.
- Optimize space utilization.
- Improve operation efficacy.
- Enhance safety and compliance.
- Increase competitiveness.
Timeline
DEPARTMENT HEAD-NON-FOOD
MAJID AL FUTTAIM
08.2023 - Current
SECTION MANAGER-HEAVY HOUSEHOLD
MAJID AL FUTTAIM
08.2019 - 08.2023
BRANCH MANAGER
TUMAINI SELF SERVICE
05.2018 - 07.2019
Diploma - Business Administration
Mawego Technical Training Institute
Kenya Certificate of Secondary Education -
St Joseph Secondary School
Competence
- Highly motivated and results-driven professional with extensive experience in retail management.
- Recognized for exceptional leadership skills, strategic thinking, and a track record of consistently exceeding performance targets.
- Possess a strong understanding of retail operations, customer service, inventory management and staff development.
- Committed to creating a positive and productive work environment while delivering exceptional customer experiences.
Career Summary
Well-versed in establishing and maintaining strong relationships with suppliers and vendors to ensure timely delivery of quality products. Skilled in negotiating favorable contracts, managing inventory levels, and evaluating supplier performance., Excellent verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders, including employees, customers, senior management, and external partners. Strong interpersonal skills, fostering positive relationships and promoting teamwork.
Competence
- Highly motivated and results-driven professional with extensive experience in retail management.
- Recognized for exceptional leadership skills, strategic thinking, and a track record of consistently exceeding performance targets.
- Possess a strong understanding of retail operations, customer service, inventory management and staff development.
- Committed to creating a positive and productive work environment while delivering exceptional customer experiences.