JOHN NZAU MWONGA

• Responsible for banks recovery and remediation operations across 8 countries in East and Central Africa
• Led team of Remedial Officers across assigned footprint, undertook customer due diligence, adopted portfolio management strategies, managed turnaround and exit strategies, recommended appropriate solutions to customers, engaged stakeholders, and originated credit proposals.
• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Worked well in team setting, providing support and guidance.
• Skilled at working independently and collaboratively in team environment.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with strong work ethic.
• Identified issues, analyse and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and fast-paced environment.

• Responsible for credit evaluation and loan structuring across East, Central & South African
• Led team Corporate Finance specialties, provided leadership, worked closely with Credit Risk, undertook credit analysis and evaluation, drove effective management of loan portfolio, prepared and presented credit proposals.
• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Worked well in team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with strong work ethic.
• Identified issues, analyse and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Drove client corporate customer acquisition and utilization of various banking solutions by customers across East Africa
• Developed suite of banking solutions for client portfolio, originated and presented credit proposals, championed innovation, drove market research, influenced stakeholder relationships, guided product structuring.
• Increased revenue for company through strategic upselling and cross-selling initiatives.
• Mentored junior account managers, fostering their professional growth and skills development within company.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Expanded market share by identifying new business opportunities and securing high-value accounts.
• Streamlined account management processes, improving overall efficiency and productivity.
• Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Met or exceeded sales goals for 50 accounts by bringing in over 20 new accounts and upselling 4 deals to existing clients.

Developed cash management & trade finance solutions, drove performance objectives, originated and presented credit proposals, identified customer needs, guided product structuring.

• Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Used customer feedback data to identify areas of improvement and develop solutions.
• Mentored staff members to foster supportive work environment, which enhanced employee performance and retention. Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Motivated, trained, and disciplined employees to maximize performance.
• Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Collaborated with other departments to establish productive and timely completion of projects.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Mentored and motivated team members to achieve challenging business goals.
• Managed budget implementations, employee evaluations, and contract details.
• Implemented staff training programs that improved service quality and increased customer loyalty.
• Handled the financial elements of the business, encompassing budgeting, forecasting, and cost management to maximize profitability.
• Resolved problems promptly to elevate customer approval.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Interacted well with customers to build connections and nurture relationships.

• Managed a diverse client portfolio, drove customer acquisition and utilization of various banking solutions, originated and presented credit proposals, developed products and services, promoted service excellence, monitored client portfolio and industry trends.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Motivated, trained, and disciplined employees to maximize performance.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
• Mentored and motivated team members to achieve challenging business goals.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reduced operational risks while organizing data to forecast performance trends.

• Responsible for portfolio of fifty(50) top-tier medium to large corporate clients, developed professional relationships with customers, managed assigned resources, resolved customer concerns, ensured effective communication with leadership.

• Business development and risk management of a portfolio of corporate customers, developed professional relationships with customers, managed assigned resources, resolved customer concerns, provided analytical and decision-making support.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
• Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.
• Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
• Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
• Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
• Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
• Negotiated favorable terms on behalf of clients during complex transactions, maximizing profitability while minimizing potential risks.

• I developed a comprehensive asset finance product suite, pinpointed new business opportunities, coordinated meetings with customers and potential clients, established objectives for the development team, investigated customer requirements, and formulated client contracts.

• Re-designed and implemented a revamped asset finance solution for retail and commercial segments achieving loan portfolio of $20m and revenue in excess of $1m within 2years.
• Engaged in assigned training projects, managed and retained client relationships, developed suitable products and client value proposition strategies, identified business strengths and customer needs, researched business opportunities, reported on successes and areas needing improvements.
• Worked under supervision of senior employers to help plan and direct work of organization.
• Supported project teams with thorough research, contributing valuable insights that informed decision-making processes.
• Enhanced team collaboration by participating in group projects and sharing innovative ideas.
• Boosted organizational efficiency with effective time management strategies, ensuring timely completion of assignments.
• Demonstrated commitment to personal growth by seeking out constructive feedback from supervisors regularly, implementing improvements accordingly.
• Worked in various departments to gain hands-on experience.
• Expanded technical expertise by attending workshops, seminars, and networking events relevant to industry.
• Assisted in preparation of comprehensive reports for management review, showcasing progress towards company goals.
• Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed during trainee program.
• Enhanced communication skills through frequent interactions with colleagues, supervisors, and clients across various departments.
• Acquired foundational knowledge of company policies and procedures through rigorous study of internal documentation resources.
• Cultivated leadership skills by taking on additional responsibilities during group assignments.
• Developed cross-functional capabilities by collaborating closely with colleagues from diverse backgrounds and areas of expertise.