John Ngatia

• Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
• Assisted with ticket redemption and provided prize selection to customers.
• Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
• Operated point of sale terminal to complete customer transactions.
• Memorized games and rules to facilitate positive entertainment experience.
• Communicated proactively with guests to troubleshoot problems and provide guidance.

• Promoted and up-sold products and services to meet needs of customers.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.
• Increased sales by 10% through offering advice on purchases and promoting additional products
• Increased sales by offering advice on purchases and promoting additional products
• Promoted and up-sold products and services to meet needs of customers

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Checked food goods for quality to remove unwanted items and pack fresh goods.

• Weighed packaged items to calculate total weight.
• Sorted and stacked finished items.
• Counted items to verify accuracy of orders.
• Cleaned and maintained production area and equipment.