Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

John Mwongela Musau

Nairobi

Summary

Dynamic professional with a proven track record at Primate Tours, excelling in strategic planning and customer service. Skilled in negotiation and financial analysis, I fostered strong client relationships and enhanced operational processes, driving productivity improvements. My leadership in volunteer initiatives further demonstrates my commitment to community engagement and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

Primate Tours
Nairobi (Nairobi Area)
02.2022 - Current
  • Formed and sustained strategic relationships with clients.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Resolved customer complaints in a timely manner.
  • Monitored daily operations for compliance with quality standards and safety regulations.
  • Prepared detailed reports summarizing operational objectives achieved over a given period of time.
  • Developed strategic plans for improving operational processes and increasing productivity levels.

Real Estate Agent

John Musau Enterprises
Nairobi
01.2019 - 01.2022
  • Communicated with sellers, buyers, and renters to understand property needs, timeliness, and budget, earning over 30% of business through referrals.
  • Compiled and updated a database of over 500 properties by size, features, use, and more.
  • Developed positive relationships with surveyors, valuers, and lenders.
  • Facilitated documents such as sales agreements, lease contracts, and title deeds increased efficiency by 20%.

Account Manager

NAS Servair
Nairobi
01.2017 - 12.2018
  • Company Overview: In-flight Services
  • Demonstrated excellent time keeping to ensure punctuality and reliability.
  • Demonstrated proficiency in handling food and beverages, ensuring quality and accommodating dietary preferences.
  • Created spreadsheets to aid in transport management, route planning and shipment tracking to ensure timely delivery and cost effectiveness.
  • Leant and implemented Warehouse management systems and transportation management systems for eased operations.
  • In-flight Services

Full-time Volunteer Representative

South Africa Durban Mission
Durban
03.2011 - 03.2013
  • Trained and mentored other volunteers who later became trainers and mentors.
  • Worked with Teams to deliver much needed supplies after a flood.
  • Developed the ability to connect with individuals from diverse backgrounds to enhance community outreach and support.
  • Coordinated a team of 19 volunteers which saw community outreach increase by over 25% in 6 months.

Education

Associate of Applied Science - Agile Project Management

BYU–Pathway Worldwide
U.S.A.
04-2025

Associate of Applied Science - Agile Project Management

HP Life
Online Course
04-2025

Basic Accounting Certificate -

Brigham Young University–Idaho
Rexburg, Idaho, U.S.A.
09.2023

Skills

  • Negotiation skills
  • Budgeting skills
  • Leadership and administrative skills
  • Communication
  • Customer service
  • Interpersonal skills
  • Inventory making
  • Strategic planning
  • Team collaboration
  • Financial analysis
  • Data analysis
  • Problem solving

Certification

  • Agile Project Management Certificate
  • Customer Experience CX for Business Success

References

References available upon request.

Timeline

Assistant Operations Manager

Primate Tours
02.2022 - Current

Real Estate Agent

John Musau Enterprises
01.2019 - 01.2022

Account Manager

NAS Servair
01.2017 - 12.2018

Full-time Volunteer Representative

South Africa Durban Mission
03.2011 - 03.2013

Associate of Applied Science - Agile Project Management

BYU–Pathway Worldwide

Associate of Applied Science - Agile Project Management

HP Life

Basic Accounting Certificate -

Brigham Young University–Idaho

Similar Profiles

CREATE PROFILE
John Mwongela Musau