JOHN MUTUNGA MWANGANGI
Nunguni
Summary
To learn all what pertains to my profession and make an invaluable contribution to any organization that I work for, ultimately becoming an outstanding business leader.
Professional with strong experience in relationship management, adept at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Relationship Officer
First Community Bank Limited/Premier Bank Kenya
2022.07 - 2025.06
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Used data-driven approach to project pipeline for hitting targets set by the bank.
Work Place Officer
First Community Bank Limited
2021.09 - 2022.07
Microfinance Officer
First Community Bank Limited
2020.03 - 2021.09
Wealth Creation Officer
Musoni Microfinance
2019.01 - 2020.03
Direct sales
Musoni Microfinance
2018.08 - 2019.01
Sacco
Easy ASCA
2018.05 - 2018.07
Internship- Business Development Officer
Kenya Women Microfinance Trust
2016.05 - 2016.08
Internship - Business Development Officer
Kenya Women Microfinance Trust
2015.05 - 2015.08
P T A teacher
Kisekini Secondary School
2012.09 - 2013.08
- Taught Business, Biology, Chemistry
Education
Bachelor - Economics and Finance
Kenyatta University
2013.09 - 2018.02
K.C.S.E. - Mean Grade B
Mukaa Boys Secondary School
2008.01 - 2011.12
KCPE - Mean Grade B
Kisekini Primary School
2000.01 - 2007.12
Skills
- Microsoft Office
- Financial acumen
- Financial Analysis
- Creativity and innovation
- Persuasion techniques
- Cross-cultural sensitivity
- Assertiveness
- Marketing
- Public Speaking
- Motivational Speaking
- Writing
Interests
Reading Books
Business Journals & Newspapers
Poetry
Playing Basketball
Watching Football
Business Experience
- First Community Bank Limited, Relationship Officer, 07/01/22, Present
- First Community Bank Limited, Work Place Officer, 09/01/21, 07/01/22
- First Community Bank Limited, Microfinance Officer, 03/01/20, 09/01/21
- Musoni Microfinance, Wealth Creation Officer, 01/01/19, 03/01/20
- Musoni Microfinance, Direct Sales, 08/01/18, 01/01/19
- Easy ASCA (Sacco), 05/01/18, 07/01/18
- Kenya Women Microfinance Trust, Internship - Business Development Officer, 05/01/16, 08/01/16
- Kenya Women Microfinance Trust, Internship - Business Development Officer, 05/01/15, 08/01/15
- Kisekini Secondary School, P T A Teacher, 09/01/12, 08/01/13
Leadership Positions
- Prayer Coordinator, Kenyatta University Christian Union, 05/01/17, 08/01/17
- Vice Prayer Coordinator, Kenyatta University Christian Union, 09/01/15, 10/01/16
- Member, Finance Society of Kenyatta University (FSKU), 01/01/14, 04/30/17
- Vice-Chairperson, Mukaa Boys High School Christian Union, 01/01/11, 12/31/11
Key Capabilities
- Strong analytical capabilities and problem solving skills
- Strong communication and interpersonal skills
- Very proactive and with a keen sense of initiative
- Excellent report writing skills
- A servant leader with effective team building skills
Reading , Writing, Research
Reading Books
Writing Articles
Research
Timeline
Relationship Officer
First Community Bank Limited/Premier Bank Kenya
2022.07 - 2025.06
Work Place Officer
First Community Bank Limited
2021.09 - 2022.07
Microfinance Officer
First Community Bank Limited
2020.03 - 2021.09
Wealth Creation Officer
Musoni Microfinance
2019.01 - 2020.03
Direct sales
Musoni Microfinance
2018.08 - 2019.01
Sacco
Easy ASCA
2018.05 - 2018.07
Internship- Business Development Officer
Kenya Women Microfinance Trust
2016.05 - 2016.08
Internship - Business Development Officer
Kenya Women Microfinance Trust
2015.05 - 2015.08
Bachelor - Economics and Finance
Kenyatta University
2013.09 - 2018.02
P T A teacher
Kisekini Secondary School
2012.09 - 2013.08
K.C.S.E. - Mean Grade B
Mukaa Boys Secondary School
2008.01 - 2011.12
KCPE - Mean Grade B
Kisekini Primary School
2000.01 - 2007.12