To learn all what pertains to my profession and make an invaluable contribution to any organization that I work for, ultimately becoming an outstanding business leader.
Professional with strong experience in relationship management, adept at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Relationship Officer
First Community Bank Limited/Premier Bank Kenya
07.2022 - 06.2025
Maintained and built close relationships with customers through regular contact and visits.
Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
Monitored, followed-up and escalated cases to meet customer response commitments.
Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
Increased referral business by actively networking within the community and participating in local events representing the bank.
Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
Used data-driven approach to project pipeline for hitting targets set by the bank.
Work Place Officer
First Community Bank Limited
09.2021 - 07.2022
Microfinance Officer
First Community Bank Limited
03.2020 - 09.2021
Wealth Creation Officer
Musoni Microfinance
01.2019 - 03.2020
Direct sales
Musoni Microfinance
08.2018 - 01.2019
Sacco
Easy ASCA
05.2018 - 07.2018
Internship- Business Development Officer
Kenya Women Microfinance Trust
05.2016 - 08.2016
Internship - Business Development Officer
Kenya Women Microfinance Trust
05.2015 - 08.2015
P T A teacher
Kisekini Secondary School
09.2012 - 08.2013
Taught Business, Biology, Chemistry
Education
Bachelor - Economics and Finance
Kenyatta University
09.2013 - 02.2018
K.C.S.E. - Mean Grade B
Mukaa Boys Secondary School
01.2008 - 12.2011
KCPE - Mean Grade B
Kisekini Primary School
01.2000 - 12.2007
Skills
Microsoft Office
Financial acumen
Financial Analysis
Creativity and innovation
Persuasion techniques
Cross-cultural sensitivity
Assertiveness
Marketing
Public Speaking
Motivational Speaking
Writing
Interests
Reading Books
Business Journals & Newspapers
Poetry
Playing Basketball
Watching Football
Business Experience
First Community Bank Limited, Relationship Officer, 07/01/22, Present
First Community Bank Limited, Work Place Officer, 09/01/21, 07/01/22
First Community Bank Limited, Microfinance Officer, 03/01/20, 09/01/21