Summary
Overview
Work History
Education
Skills
Interests
Business Experience
Leadership Positions
Key Capabilities
Reading , Writing, Research
Timeline
Generic

JOHN MUTUNGA MWANGANGI

Nunguni

Summary

To learn all what pertains to my profession and make an invaluable contribution to any organization that I work for, ultimately becoming an outstanding business leader.

Professional with strong experience in relationship management, adept at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.

Overview

13
13
years of professional experience
16
16
years of post-secondary education

Work History

Relationship Officer

First Community Bank Limited/Premier Bank Kenya
07.2022 - 06.2025
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
  • Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
  • Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
  • Increased referral business by actively networking within the community and participating in local events representing the bank.
  • Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
  • Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
  • Used data-driven approach to project pipeline for hitting targets set by the bank.

Work Place Officer

First Community Bank Limited
09.2021 - 07.2022

Microfinance Officer

First Community Bank Limited
03.2020 - 09.2021

Wealth Creation Officer

Musoni Microfinance
01.2019 - 03.2020

Direct sales

Musoni Microfinance
08.2018 - 01.2019

Sacco

Easy ASCA
05.2018 - 07.2018

Internship- Business Development Officer

Kenya Women Microfinance Trust
05.2016 - 08.2016

Internship - Business Development Officer

Kenya Women Microfinance Trust
05.2015 - 08.2015

P T A teacher

Kisekini Secondary School
09.2012 - 08.2013
  • Taught Business, Biology, Chemistry

Education

Bachelor - Economics and Finance

Kenyatta University
09.2013 - 02.2018

K.C.S.E. - Mean Grade B

Mukaa Boys Secondary School
01.2008 - 12.2011

KCPE - Mean Grade B

Kisekini Primary School
01.2000 - 12.2007

Skills

  • Microsoft Office
  • Financial acumen
  • Financial Analysis
  • Creativity and innovation
  • Persuasion techniques
  • Cross-cultural sensitivity
  • Assertiveness
  • Marketing
  • Public Speaking
  • Motivational Speaking
  • Writing

Interests

Reading Books
Business Journals & Newspapers
Poetry
Playing Basketball
Watching Football

Business Experience

  • First Community Bank Limited, Relationship Officer, 07/01/22, Present
  • First Community Bank Limited, Work Place Officer, 09/01/21, 07/01/22
  • First Community Bank Limited, Microfinance Officer, 03/01/20, 09/01/21
  • Musoni Microfinance, Wealth Creation Officer, 01/01/19, 03/01/20
  • Musoni Microfinance, Direct Sales, 08/01/18, 01/01/19
  • Easy ASCA (Sacco), 05/01/18, 07/01/18
  • Kenya Women Microfinance Trust, Internship - Business Development Officer, 05/01/16, 08/01/16
  • Kenya Women Microfinance Trust, Internship - Business Development Officer, 05/01/15, 08/01/15
  • Kisekini Secondary School, P T A Teacher, 09/01/12, 08/01/13

Leadership Positions

  • Prayer Coordinator, Kenyatta University Christian Union, 05/01/17, 08/01/17
  • Vice Prayer Coordinator, Kenyatta University Christian Union, 09/01/15, 10/01/16
  • Member, Finance Society of Kenyatta University (FSKU), 01/01/14, 04/30/17
  • Vice-Chairperson, Mukaa Boys High School Christian Union, 01/01/11, 12/31/11

Key Capabilities

  • Strong analytical capabilities and problem solving skills
  • Strong communication and interpersonal skills
  • Very proactive and with a keen sense of initiative
  • Excellent report writing skills
  • A servant leader with effective team building skills

Reading , Writing, Research

Reading Books

Writing Articles

Research

Timeline

Relationship Officer

First Community Bank Limited/Premier Bank Kenya
07.2022 - 06.2025

Work Place Officer

First Community Bank Limited
09.2021 - 07.2022

Microfinance Officer

First Community Bank Limited
03.2020 - 09.2021

Wealth Creation Officer

Musoni Microfinance
01.2019 - 03.2020

Direct sales

Musoni Microfinance
08.2018 - 01.2019

Sacco

Easy ASCA
05.2018 - 07.2018

Internship- Business Development Officer

Kenya Women Microfinance Trust
05.2016 - 08.2016

Internship - Business Development Officer

Kenya Women Microfinance Trust
05.2015 - 08.2015

Bachelor - Economics and Finance

Kenyatta University
09.2013 - 02.2018

P T A teacher

Kisekini Secondary School
09.2012 - 08.2013

K.C.S.E. - Mean Grade B

Mukaa Boys Secondary School
01.2008 - 12.2011

KCPE - Mean Grade B

Kisekini Primary School
01.2000 - 12.2007
JOHN MUTUNGA MWANGANGI