John Muthinji
Thika, Nairobi Province,30
Summary
Dynamic freelancer with a proven track record at Sproutgigs, specializing in developing impactful content strategies that boost client engagement. Skilled in problem-solving and time management, I excelled in managing multiple projects while conducting market research to drive service improvements and enhance brand visibility.
Results-driven freelance professional with strong expertise in delivering high-quality work across various projects. Known for effective team collaboration and adaptability, ensuring seamless integration and success in dynamic environments. Skilled in project management, communication, and creative problem-solving, consistently achieving client goals and exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelancer
Sproutgigs
12.2019 - Current
- Developed tailored content strategies to enhance client engagement and brand visibility.
- Managed multiple freelance projects, ensuring timely delivery and adherence to client specifications.
- Conducted thorough market research to identify trends and inform project direction for clients.
- Collaborated with clients to refine project scopes, establishing clear objectives and expectations.
- Fostered strong relationships with clients through effective communication and regular updates on progress.
Mpesa Agent
01.2017 - 10.2019
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in developing strategies for client retention and engagement initiatives.
- Coordinated communication between departments to streamline service delivery processes.
- Conducted market research to identify trends and inform service improvements.
Education
High School Diploma -
Nyahururu High School
Nyahururu12-2016
GED -
Westway Primary School
Upper Gilgil, Nyandarua District, Kenya12-2012
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
Affiliations
- Project Management Institute
Certification
- KCSE Certificate, High school result slip - 2016. Attained C+ equivalent
- KCPE Certificate, Primary School result slip - 2012. Attained 367 marks, B equivalent
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Freelancer
Sproutgigs
12.2019 - Current
Mpesa Agent
01.2017 - 10.2019
High School Diploma -
Nyahururu High School
GED -
Westway Primary School