John Muthini Kyalo
Nairobi
Summary
Adept at mixology and salesmanship, I elevated customer experiences and sales at Kenya School of Monetary Studies by crafting signature drinks and leveraging upselling techniques. My innovative approach and commitment to cleanliness have consistently enhanced bar operations and customer satisfaction, showcasing my ability to multitask and innovate within fast-paced environments.
Overview
16
16
years of professional experience
Work History
Bartender
Kenya School of Monetary studies
Nairobi
08.2016 - Current
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Greet frequent visitors by name, and explain new promotions.
- Ensure that all beverages served are of the highest quality standards.
- Plan and coordinate special events to boost customer numbers and profits.
- Manage the bar area, cocktail design, and menu, and handle inventory, regulation compliance, and customer relationships.
- Attended regular training sessions to stay updated on new products or trends.
- Invent new recipes for signature drinks in accordance with customer feedback.
- Operate the cash register and Point of Sale (POS) system for transactions, and make proper change for cash transactions.
- Train new bartenders on drink preparation and upselling techniques.
- Study industry trends to inform the planning of the bar menu and the development of new drink recipes.
- Describe drink flavors and taste profiles to customers to help with ordering decisions.
- Collect and organize daily till totals and tips.
Bartender
Enashipai resort and spa
Naivasha
10.2014 - 07.2016
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Greeted guests with friendliness and professionalism.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Advertised, marketed and recommended drink options to guests.
- Greeted frequent visitors by name and explained new promotions.
- Ensured that all beverages served were of the highest quality standards.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Resolved any customer complaints or disputes quickly and professionally.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Provided excellent customer service by taking care of customers' needs in an efficient manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
Bartender
Fahari Hotels
Nairobi
01.2014 - 09.2014
- Greeted guests with friendliness and professionalism.
- Kept track of stock levels and ordered supplies as needed.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stocked bar with beer, wine, liquor and related supplies.
- Educated customers on different types of beer or wine available at the bar.
- Handled cash transactions accurately and balanced tills at end of shift.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Ensured that all beverages served were of the highest quality standards.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Worked closely with kitchen staff to ensure food orders were delivered on time and accurately.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Bartender
Caribana Whiskey and Cocktail Bar
Nairobi
10.2009 - 11.2013
- Greeted guests with friendliness and professionalism.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stocked bar with beer, wine, liquor and related supplies.
- Educated customers and staff on the different types of beer and wine available at the bar.
- Organized promotional activities such as happy hours and karaoke nights to attract more customers to the bar.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted frequent visitors by name and explained new promotions.
Waiter /Assistant Bartender
Ro-Ro Chinese Restaurant
Nairobi
01.2009 - 09.2009
- Greeted guests and answered questions about menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted with design and development of beverage menu to cultivate unique offerings.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Assisted with setting up the dining area before shift began.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked shelves with supplies such as utensils, cups, glasses.
Education
Certificate - bartending and mixology
Barmisco Training Institute
Nairobi,Kenya05.2018
High School Diploma -
Kathiani High School
Kathiani, Machakos, Kenya11.2005
Certificate of primary education - Kenya Certificate of Primary Education
Mwala D.E.B Primary School
Mwala, Machakos, Kenya11.2001
Skills
- Beverage preparation
- Alcohol safety
- Cleanliness and hygiene
- Creativity and innovation
- Salesmanship
- Mixology expertise
- Order taking
- Strong multitasking
- Cash and credit transactions
- Cocktail list development
Personal Information
- Date of Birth: 07/06/87
- Nationality: Kenyan
- Marital Status: Married
- Religion: Christian
References
- Kwame O. Bakari, 0711 44-44-40, Nairobi
- Benjamin Munyao, 0702765599, Nairobi
- Dan Ogunde, 0720 757379
Hobbies and Interests
- Traveling
- Reading Novels
- Socializing
Languages
- English
- Swahili
Telephone
0725609 478
PASSPORT NO.
AK1744286
Timeline
Bartender
Kenya School of Monetary studies
08.2016 - Current
Bartender
Enashipai resort and spa
10.2014 - 07.2016
Bartender
Fahari Hotels
01.2014 - 09.2014
Bartender
Caribana Whiskey and Cocktail Bar
10.2009 - 11.2013
Waiter /Assistant Bartender
Ro-Ro Chinese Restaurant
01.2009 - 09.2009
Certificate - bartending and mixology
Barmisco Training Institute
High School Diploma -
Kathiani High School
Certificate of primary education - Kenya Certificate of Primary Education
Mwala D.E.B Primary School