John Muthabuku

· Hardware Installation and Configuration:

• Installed and configured computer hardware including computers, printers, and routers.
• Replaced and upgraded hardware components as needed.

· System Monitoring and Maintenance:

• Monitored and maintained computer systems and networks to ensure optimal performance.
• Conducted regular maintenance to prevent system failures and improve efficiency by 100%.

· Client Support:

• Provided ICT support to clients through series of actions either face-to-face or via phone over 5 clients per day
• Troubleshot and diagnosed hardware and software faults to resolve issues promptly.

· Software Deployment:

• Supported roll-out of new applications and systems.
• Installed ERP systems for clients, including Human Resource Management Systems, Hospital Management Systems, payroll systems, queue systems, and more.

· Web Development and System Configuration:

• Developed web applications and configured systems.
• Set up new user accounts and profiles for system access.
• Discussed issues with team members to provide resolution and apply best practices.
• Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
• Participated in software field testing to verify performance of developed projects.
• Tuned systems to boost performance.
• Established and maintained positive working relationships with customers and other professionals.
• Designed and set up signal boosters for client firms.

· Technology Testing and Evaluation:

• Tested and evaluated new technologies to determine their suitability and effectiveness for client needs.

· Project Management:

• Managed networking projects, including network design, implementation, and management services.
• Planned and undertook scheduled maintenance activities.

· Access Control Systems:

• Designed and configured access control systems for enhanced security.

· Incident Response:

• Responded to system breakdowns, including issues with TVs, computers, and printers (barcode and thermal).

· License Management:

• Maintained records of software licenses to ensure compliance and proper management.
• Improved software efficiency by troubleshooting and resolving coding issues.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Updated old code bases to modern development standards, improving functionality.
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• Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
• Reduced downtime with effective troubleshooting and timely problem resolution.
• Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
• Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
• Deliver on site technical support for 150 employees
• Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting organization.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
• Updated software to safeguard against security flaws.
• Managed backup and recovery of data assets to safeguard system availability.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Answered questions and provided information to customers about new software or hardware.

Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.

• Enhanced network performance by troubleshooting and resolving technical issues in timely manner.
• Promoted culture of continuous improvement by proactively identifying opportunities for process optimization within IT environment.
• Assisted in migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
• Implemented system upgrades for improved functionality and increased security measures.
• Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
• Developed comprehensive documentation for IT policies, procedures, and best practices, enhancing knowledge sharing among team members.
• Served as liaison between IT department and end-users during system implementations, ensuring clear communication of project goals and expectations.
• Streamlined IT processes by developing and implementing efficient workflow procedures.
• Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
• Increased user satisfaction with effective communication and prompt resolution of support tickets.
• Contributed to successful completion of IT projects by providing technical expertise and support throughout all stages of development.
• Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
• Maintained office PCs, networks and mobile devices.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Installed, configured and maintained computer systems and network connections.