Joy Chelimo Maigut
Eldoret
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Environmental enthusiast and passionate about Data analytics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Safaricom PLC
02.2017 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Handling over 140 inbound calls daily solving customer queries and educating
customers on new and existing products and services. - Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Data Collector
Azimath Company
09.2016 - 10.2016
- Conducted surveys and documented all responses.
- Gathered and submitted observational information in addition to required data points.
- Uploaded or transmitted data using secure protocols.
- Identifying 100 meters of interest for GPS coordinate to be collected.
Sales Representative
Samchi Telecommunications
07.2016 - 08.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated new leads through networking and attending industry events.
- Ensuring sales target are attained. Selling 10,000/= worth of airtime on daily basis.
Environmental Officer
Kengen, Geothermal Olkaria Project
05.2014 - 07.2014
- Met with environmental agencies to discuss compliance and sustainability initiatives.
- Analyzed individual business needs to determine methods of environmentally-friendly and cost-effective waste reduction, recycling and disposal.
- Monitored emission control devices for proper operation and compliance with state and federal regulations.
- Researched new advancements in sustainability technologies and practices to deliver cutting-edge consultation to customers.
- Collected water samples from semi-processed, processed and raw water.
- Routine activities at tree nursery. Plant at least 100 seedlings in daily.
Education
Bachelor of Science - Environmental Science
University of Eldoret
Eldoret12.2015
Skills
- Conflict Mediation
- Field Operations Support
- Customer Relationship Management (CRM)
- Proficiency in Microsoft Office
- Proficiency in Arc GIS
- Typing speed (40 wpm)
- Call centre operations (Inbound, Outbound and Social media)
- Demonstrated proficiency in SQL for data extraction, SSIS for data integration, and Power BI for data visualization and presentation
Certification
- Scrum Agile Methodologies
- AWS Cloud Practitioner Essentials
- Certified Data Analyst
Timeline
Customer Care Representative
Safaricom PLC
02.2017 - Current
Data Collector
Azimath Company
09.2016 - 10.2016
Sales Representative
Samchi Telecommunications
07.2016 - 08.2016
Environmental Officer
Kengen, Geothermal Olkaria Project
05.2014 - 07.2014
Bachelor of Science - Environmental Science
University of Eldoret
- Scrum Agile Methodologies
- AWS Cloud Practitioner Essentials
- Certified Data Analyst
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