Web Development
JOHN MUNENE
NEWTORK/ IT SUPPORT
Nairobi, Nairobi Province
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
In addition, an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
IT Support Engineer
GAME WATCHERS SAFARIS
01.2024 - Current
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Streamlined software deployment by automating installation processes for various applications.
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports to track performance and analyze trends.
- Installed, configured and maintained computer systems and network connections.
IT Technician
Technology House Ltd Kenya
10.2023 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
IT Technical Support Intern
Brataprom Consultant Ltd
01.2022 - 06.2023
- Configured hardware and granted system permissions to new employees in organization.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within IT department.
- Assisted with updating technical support best practices for use by team over 10 individuals.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends for whole organization.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Configured hardware, devices, and software to set up work stations for over 30 employees.
- Internal and External Vulnerability Assessment and Penetration Testing (VAPT) training
- Patch installation for anti-malware solutions
Cybersecurity Intern
Buguard, Through CyberTalents
07.2023 - 09.2023
- Participated in penetration testing exercises to assess effectiveness of current security measures and recommend improvements.
- Evaluated new cybersecurity tools and technologies, ensuring that organization remained up-to-date on industry best practices.
- Supported implementation of multi-factor authentication systems, strengthening data protection measures.
- Performed risk analyses to identify appropriate security countermeasures for 20% of companies that needed information security.
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities for over 25 startup organizations.
Education
CERTIFICATE - Network And System Administration
CISCO NETWORKING ACADEMY
REMOTE 04.2001 -
Certificate - Cyber Security
CyberTalents Security Scholarship By Trend Micro
Remote, Egypt (HQ) 07.2023 - 09.2023
Bachelor of Science - BUSINESS COMPUTING
JOMO KENYATTA UNIVERSITY
Nairobi,Kenya 09.2018 - 06.2023
Skills
Technical Support
Software
Mobile Application Development
Referees
Jeremiah Chege
Product and Marketing Manager, Game Watchers Safaris Limited
Tel: +254721279949
jeremiah@gamewatchers.co.ke
Stanley N. Njoroge.
Director Projects, Finance and Formulation of plans, Brataprom Consultant Ltd.
Tel: +254703232274
stanngash2@gmail.com
Wilson Nzevela
Manager, Technology House Ltd
Tel: +254710341629
wilsonzevela@gmail.com
Timeline
IT Support Engineer
GAME WATCHERS SAFARIS
01.2024 - Current
IT Technician
Technology House Ltd Kenya
10.2023 - 01.2024
Cybersecurity Intern
Buguard, Through CyberTalents
07.2023 - 09.2023
Certificate - Cyber Security
CyberTalents Security Scholarship By Trend Micro
07.2023 - 09.2023
IT Technical Support Intern
Brataprom Consultant Ltd
01.2022 - 06.2023
Bachelor of Science - BUSINESS COMPUTING
JOMO KENYATTA UNIVERSITY
09.2018 - 06.2023
CERTIFICATE - Network And System Administration
CISCO NETWORKING ACADEMY
04.2001 -
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