John Muli
Nairobi,
Summary
Proven expert in Supplier Relationship Management and Supply Chain Optimization, I significantly enhanced procurement efficiency and cost savings at I&M Bank (K) Ltd. Leveraging strong vendor sourcing and negotiation skills, I fostered robust supplier partnerships, ensuring sustainable purchasing strategies and compliance. My approach not only improved operational workflows but also maintained a steadfast focus on achieving bottom-line results through strategic e-procurement systems and effective cost analysis. Results-driven Procurement Officer offering superior research abilities, sound judgment and meticulous organizational skills. Meets internal supply needs while maintaining budget and operational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Reconciliation & Procurement-Associate
I&M Bank (K) Ltd
02.2018 - Current
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Developed and strengthened supplier relationships.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
- Evaluated vendor performance regularly to maintain reliable supply chain operations and address issues promptly.
Finance & Operations Officer
Dlinks Enterprises Ltd
05.2014 - 12.2017
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
Customer Service Support & Operations
Standard Chartered Bank
10.2007 - 04.2014
- Managed safe custody items, strong room, system user IDs, and blank forms
- Authorized internal entries and system referrals
- Reconciled branch cash accounts and daily float stock of blank forms
- Managed and supervised cash issuance and offloading to/from tellers, and cash repatriation/ordering
- Managed the destruction of cancelled/spoilt blank forms under dual control
- Coordinated with Branch Manager on smooth operations of the branch
- Managed and anticipated client requirements with a focus towards managing the existing base as well as increase cross product holding per client
- Offered a consistent yet differentiated customer experience by leveraging the Customer experience platform to take ownership of all categories of customer service matters and transactions.
- Resolved client queries with respectful and passionate communication avoiding conflict and further escalation.
- Effectively converted service recovery to sales opportunities through analytical thinking and sustained client loyalty.
- Ensured Customer Due Diligence (CDD) compliance for all new to bank and existing customers.
- Ensured zero operational loss and effective complaint management
- Reported any suspicious transaction immediately to the supervising officer of Fraud Control
- Ensured compliance with money laundering requirements
Education
Bachelor of Commerce - Finance,
Catholic University of Eastern Africa
Nairobi, Nairobi Province, Kenya10.2007
Skills
- Supplier Relationship Management
- Purchasing strategy
- E-procurement Systems
- Document Preparation
- Supplier relationships
- Vendor Sourcing
- Supply Chain Optimization
- Vendor Relations
- Cost Analysis
Accomplishments
International English Language Testing System(IELTS) 2019 & 2022
Basic Care Training, 2022
Certificate for successful Pharmacy training , Kisayani Community Development Centre, 2002
Volunteer, Urafiki Kenya (IRFF), August 2007
Volunteer, Urafiki Kenya (IRFF), September 2005
Other Certification
Degree Evaluation Credential Certification done by International Credential Evaluation Service (ICES
Certification
Other Certification
Degree Evaluation Credential Certification done by International Credential Evaluation Service (ICES
Languages
Swahili
Native language
English
Proficient
C2
Additional Information
Moses Imbiaka Ivatswa
Assistant Manager-Audit & Procurement
I&M Bank (K) Ltd
P.O. Box 30238-00200, Nairobi
+254 728160911
imbiakamoses@gmail.com
Samson Mulatya
ICT Manager
Forbes Motors.- Nairobi
P.O. Box 1480-00200, Nairobi
Tel: 0723157605
sammulatya@gmail.com
Jackson Mwanyumba Kilele
Procurement Senior Associate
Dlinks Enterprises Limited
Nairobi-Kenya
0722668430
mwanyumbajackson@gmail.com
Timeline
Reconciliation & Procurement-Associate
I&M Bank (K) Ltd
02.2018 - Current
Finance & Operations Officer
Dlinks Enterprises Ltd
05.2014 - 12.2017
Customer Service Support & Operations
Standard Chartered Bank
10.2007 - 04.2014
Bachelor of Commerce - Finance,
Catholic University of Eastern Africa
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