JOHN MUINDI KYUNGU
Bartender
Nairobi
Summary
Dedicated and customer-focused Bartender with over 14 years of experience in high-end hotels and international cruise lines. Demonstrates expertise in mixology, beverage service, inventory control, and guest relations. Good at working under pressure, managing bar operations, and maintaining high service standards in fast-paced environments. Skilled in using POS systems, upselling techniques, and ensuring compliance with health and safety regulations. Recognized for delivering exceptional customer experiences and consistently exceeding service expectations. Equipped with strong interpersonal and problem-solving skills, and a deep commitment to hospitality excellence.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Bartender
Royal Caribbean International
11.2015 - 03.2026
- Prepare and serve premium alcoholic and non-alcoholic beverages to international cruise guests
- Operate POS systems for order processing and payment transactions
- Maintain bar inventory levels and conduct regular alcohol inventory audits
- Provide personalized beverage recommendations based on guest preferences
- Ensure compliance with international maritime alcohol service regulations
- Train junior bar staff on cocktail preparation and customer service standards
- Key Achievements:
- Consistently achieved 95%+ guest satisfaction scores in hospitality surveys
- Managed daily beverage inventory worth $50,000+ with zero discrepancies
- Increased bar revenue by 20% through effective upselling and menu recommendations
- Served 500+ guests daily during peak cruise seasons
- Maintained perfect safety record with zero incidents in 8+ years of service
Bar Server
Intercontinental Hotel
04.2013 - 10.2015
- Delivered premium lounge service to VIP guests and corporate clients
- Processed food and beverage orders using advanced POS systems
- Provided detailed menu information including ingredients and allergen details
- Coordinated with kitchen staff for timely order fulfillment
- Handled cash transactions and credit card processing
- Maintained cleanliness and organization of bar and service areas
- Key Achievements:
- Achieved 98% accuracy in order processing and billing
- Generated average daily sales of $2,000+ through strategic upselling
- Received 'Employee of the Month' award 3 times for exceptional service
- Reduced order processing time by 25% through improved workflow systems
- Maintained zero customer complaints regarding service quality
Bar Server
Sarova Stanley Hotel
02.2008 - 03.2013
- Served beverages and light meals in upscale hotel bar environment
- Managed customer orders from initial greeting to final payment
- Maintained comprehensive knowledge of wine list and cocktail menu
- Ensured adherence to hotel service standards and protocols
- Collaborated with housekeeping and kitchen teams for seamless service
- Handled special events and private functions
- Key Achievements:
- Contributed to 15% increase in bar revenue over 5-year tenure
- Successfully managed events for up to 200 guests
- Developed signature cocktail recipes that became permanent menu items
- Trained 10+ new bar staff members on service excellence
- Maintained consistent high ratings on TripAdvisor and hotel review platforms
Bar Server – Intern
Safari Park Hotel
08.2007 - 02.2008
- Assisted senior bartenders with beverage preparation and service operations
- Processed customer orders and operated basic POS systems under supervision
- Maintained cleanliness and organization of bar areas and equipment
- Supported inventory management by restocking supplies and counting stock
- Greeted and served customers while learning proper hospitality etiquette
- Participated in daily briefings and training sessions on hotel service standards
- Key Achievements:
- Successfully completed 6-month intensive hospitality training program
- Achieved 100% accuracy in cash handling with zero discrepancies during internship
- Learned preparation of 50+ standard cocktails and beverage recipes
- Received commendation from management for punctuality and professional attitude
- Gained foundational certification in responsible alcohol service and food safety
- Built strong foundation in customer service that launched successful hospitality career
Education
Certificate - Advanced Bartending
Master Bar Academy
Nairobi03-2012
Graduate Certificate - Food And Beverage Service Techniques
Kenya Utalii College
Nairobi09-2007
Skills
STRENGTHS
14 years of local and international hospitality experience
Skilled in high-pressure, fast-paced service environments
Strong knowledge of bar operations and beverage service
Maintains excellent hygiene and cleanliness standards
Consistently achieves high guest satisfaction ratings
Culturally adaptable with strong customer service focus
Experienced with global luxury hotels and cruise lines
TECHNICAL SKILLS
Mixology (Classic & Contemporary Cocktails)
Beverage Preparation & Garnishing
Food & Beverage Service (A La Carte, Lounge, Buffet)
Inventory Management & Stock Control
POS System Operation (Order Entry, Billing, Receipts)
Alcohol Service Regulations & Compliance
Menu Presentation & Ingredient Knowledge
Hygiene & Sanitation Standards
Table Setting & Guest Order Management
Customer Service Excellence
Active Listening
Communication (Verbal & Non-Verbal)
Teamwork and Collaboration
Decision Making
Time Management
Conflict Resolution
Multitasking
Adaptability
Attention to Detail
Problem Solving
Cultural Sensitivity
References
- Marcy, Kamene, marcykamene@gmail.com, +254720211500, Villa Rosa Kempinski
- Genevieve, Travasso, travassogenevieve@yahoo.com, +91 7710874861, Royal Caribbean International
- Stanley, Too, +254793933092, Marriott Hotel, Qatar
Interests
Football, Skydiving
Timeline
Bartender
Royal Caribbean International
11.2015 - 03.2026
Bar Server
Intercontinental Hotel
04.2013 - 10.2015
Bar Server
Sarova Stanley Hotel
02.2008 - 03.2013
Bar Server – Intern
Safari Park Hotel
08.2007 - 02.2008
Certificate - Advanced Bartending
Master Bar Academy
Graduate Certificate - Food And Beverage Service Techniques
Kenya Utalii College