Proficient in excel analysis
John Migenge
Student Actuary
Kitale,Kakamega
Summary
Adept at data and statistical analysis, I enhanced operational efficiency at Takaful Insurance Of Africa by optimizing underwriting workflows, leading to faster application processing. My tenure at the Ministry of Labour showcased my ability to foster collaboration and maintain high customer satisfaction, leveraging strong work organization and effective conflict resolution skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Supervisor of Operations
Ministry of Labour
07.2024 - 08.2025
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Pump Attendant
The Eagles Petrol Station
11.2022 - 04.2024
- Enhanced customer satisfaction by providing efficient fueling services and maintaining a clean work environment.
- Conducted regular maintenance checks on fuel dispensers, ensuring accurate readings and optimal performance.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Promoted safety by adhering to strict safety protocols when handling fuel, chemicals, and equipment.
Underwriter
Takaful Insurance Of Africa, Eldoret Branch
06.2020 - 09.2020
- Made approval and denial recommendations by determining accurate risk levels.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Built strong relationships with lenders, brokers and clients for constructive communications.
Education
Professional Studies - Pensions
Institute And Faculty of Actuaries
EnglandBsc. Actuarial Science - Actuarial Science
Moi University
Kesses, Eldoret 12.2022
High School Certificate - O-level
Matunda S.A Secondary School
Matunda12.2016
Skills
Data analysis
Software
Timeline
Supervisor of Operations
Ministry of Labour
07.2024 - 08.2025
Pump Attendant
The Eagles Petrol Station
11.2022 - 04.2024
Underwriter
Takaful Insurance Of Africa, Eldoret Branch
06.2020 - 09.2020
Professional Studies - Pensions
Institute And Faculty of Actuaries
Bsc. Actuarial Science - Actuarial Science
Moi University
High School Certificate - O-level
Matunda S.A Secondary School
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