JOHN MBURU KURIA
Nairobi, Nairobi Province
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recovery Manager
Watu Africa
10.2021 - 10.2022
- Responded to requests for new or increased open account credit limits.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Collaborated on collection and dispute resolution issues.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Generated and distributed monthly customer statements.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Prepared and submitted legal documents to initiate court proceedings.
- Analyzed customer financial records to determine appropriate payment plan.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Responded to customer inquiries and provided detailed account information.
- Investigated customer credit references and approved credit lines.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Asset Recovery Officer
Watu Africa
02.2020 - 09.2021
- Signposted additional support services, including housing, employment and childcare assistance.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Reviewed landing and takeoff devices to assess and meet repair needs.
- Set up and adjusted visual aids to help pilots make safe landings.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Tracked client participation in treatment services to identify attendance issues.
- Documented case management activity for accurate, reliable records.
- Signaled pilots manually to correct movements and prevent accidents.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Reviewed accounts and provided recommendations regarding repossession actions.
Credit Manager
Nawiri African Sprouts
05.2019 - 01.2020
- Reviewed more than 70 financial statements per month.
- Brought in more than 15% more customers in 2019 by identifying preferences and delivering desired services.
- Held sales coaching sessions.
- Led team of 5 staff.
- Created marketing materials.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Monitored accounts for signs of fraud and non-payment issues.
- Reviewed and analyzed loan procedures.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Provided resources and expertise for conversion, validation and training required for company-wide software updates.
Customer Relationship Manager
Unity Micro Investment Ltd
12.2017 - 04.2019
- Completed opening and closing functions to meet operational needs.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 10% increase in sales.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Assisted customers with opening accounts and signing up for new services.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Account Data Entry Clerk
Jostech Computer School.
01.2012 - 07.2012
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Used computer software to store and retrieve data.
- Developed and implemented data entry operations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Utilized techniques for increasing data entry speed.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Conducted audits of existing data entry processes.
- Created spreadsheets for more efficient recordkeeping.
- Compared transcribed data with source document to detect and correct errors.
- Analyzed current data records to provide detailed reports.
- Managed and organized documents for data entry tasks.
- Assisted with developing data entry processes.
Education
Higher Diploma - Business Management
NYS - Institute Of Business Studies
Ruaraka, Nairobi Province, Kenya10.2016
Paramilitary training - arm drills
NYS Paramilitary College
12-2014
Advanced computer packages - Computer Basics And Packages
JOSTECH COMPUTER SCHOOL
Mpeketoni- Lamu07.2012
High school certificate -
Bahari Secondary School
Mpeketoni - Lamu11.2011
Ziwani Primary School
Lamu11.2007
Skills
- Business continuity planning
- Staff management
- Case management
- Quality improvement and Policy administration
- Performance reviewing
- Training and development
- Financial management
- Marketing management
- Excellent communication and organizational skills
- Problem resolution and time management
- Customer relationship management
Personal Information
- ID Number: 28753797
- Nationality: Kenyan
References
- Mr. Jorum Omunametsa, Acting Head of Recovery - Watu Credit Ltd, Nairobi, 0729506113, jorum.omunametsa@gmail.com
- Mr. Stima, Principal - NYS Institute of Business Studies, PO- Box 42243-00100, Ruaraka, Nairobi, nysibs@mwananchi.com
- Mr. Felix Gathogo, Territory Manager, Nairobi, 0729804354, Watu Africa
Certification
- First aider
Trained as a first aider with the Kenya Red Cross Society courtesy of Bahari secondary school and first aid
command officer by NYS college gilgil.
- Youth counselor
As a volunteer to enlighten youth in matters of faith and socialization. ( National Youth Fellowship at USIU,
university.
- Peer counselor
Trained peer counselor courtesy of the Lamu County government and Bahari Secondary School.
- Leadership
Management course courtesy of Watu africa.
Languages
English
Native language
English
Advanced
C1
Interests
- Good in football and Rugby
- Traveling and Reading novels
Timeline
Recovery Manager
Watu Africa
10.2021 - 10.2022
Asset Recovery Officer
Watu Africa
02.2020 - 09.2021
Credit Manager
Nawiri African Sprouts
05.2019 - 01.2020
Customer Relationship Manager
Unity Micro Investment Ltd
12.2017 - 04.2019
Account Data Entry Clerk
Jostech Computer School.
01.2012 - 07.2012
- First aider
Trained as a first aider with the Kenya Red Cross Society courtesy of Bahari secondary school and first aid
command officer by NYS college gilgil.
- Youth counselor
As a volunteer to enlighten youth in matters of faith and socialization. ( National Youth Fellowship at USIU,
university.
- Peer counselor
Trained peer counselor courtesy of the Lamu County government and Bahari Secondary School.
- Leadership
Management course courtesy of Watu africa.
Higher Diploma - Business Management
NYS - Institute Of Business Studies
Paramilitary training - arm drills
NYS Paramilitary College
Advanced computer packages - Computer Basics And Packages
JOSTECH COMPUTER SCHOOL
High school certificate -
Bahari Secondary School
Ziwani Primary School
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