Summary
Overview
Work History
Timeline
Generic
JOHN MBUGUA

JOHN MBUGUA

Nairobi

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.

Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.

Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills in Desired Position role.

Diligent Desired Position with solid background in providing exceptional guest services. Proven experience in enhancing guest satisfaction through attentive and personalized service. Demonstrated effective communication and problem-solving skills.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Highly communicative professional with more than Number years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Concierge

Sigona Golf Club
01.2010 - Current
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Assisted with luggage handling, valet services and concierge services.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.

Timeline

Concierge

Sigona Golf Club
01.2010 - Current
JOHN MBUGUA