Hi, I’m
JOHN MBASHU MAZA
Banking and Finance Manager
Mombasa,Mombasa
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
years of professional experience
Work History
Progressive Credit Limited
Relationship Officer
06.2022 - 09.2024
Job overview
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Utilized Zoho CRM applications for recording and tracking client interactions.
- Facilitated meetings and discussions between client and Marketing team
- Maintained and built close relationships with customers through regular contact and visits.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Discussed financial options with clients and provided informed suggestions.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Prepared contracts and related documentation according to strict standards.
Jesus Celebration Centre Mombasa , Mombasa
Assistant Accountant (Attaché)
09.2020 - 12.2020
Job overview
- Reviewed general ledger entries and assessed accuracy.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Diminished outstanding debts by analyzing accounts for issues.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Education
Kenya Coast National Polytechnic Mombasa, Kenya
Diploma In Banking And Finance from Financial Accounting And Banking
03.2021
University Overview
- Member of Banking Club
Skills
- Creativity and Innovation
- Financial Acumen
- Persuasion techniques
- Marketing knowledge
- Relationship building and management
- Account Management
- Attention to Details
- Payroll operations
- Budgets and forecasting
- Month-end reports
- Accounts Payable and Receivable
- Time Management
- Quick Book
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Grew the loan book allocated by 25%
- Reduced TAT from required 12 hours to 6 hours
- Successfully converted back 30% of the dormant customers to active customers.
- Developed a new marketing strategy which included a drive of the Retail and Commercial sectors that resulted in a 40% increase in revenue for the company.
- Led the development of a new customer engagement service which resulted in a good rating of 9/10 and increased customer loyalty.
- Spearheaded the development of a new product the KERA and KURA which resulted in a 15% increase in revenue for the first 6 months of it's introduction
Referees .
Mr. Silas Kirera
Branch Manager
Progressive Credit Limited
Tel No: 0721425637
Mrs. Sarah Okumu
Lecturer
Kenya Coast National Polytechnic
0706845250
Languages
English
Advanced (C1)
Kiswahili
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Volunteering
Reading philosophical books
Timeline
Relationship Officer
Progressive Credit Limited
06.2022 - 09.2024
Assistant Accountant (Attaché)
Jesus Celebration Centre
09.2020 - 12.2020
Kenya Coast National Polytechnic
Diploma In Banking And Finance from Financial Accounting And Banking
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