John Kihiko
Customercare
Nairobi,Florida
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Front Desk Receptionist
Beinsports
Doha, Qatar
06.2016 - 06.2020
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Receptionist
Sanaiya Municipality
Doha, Qatar
07.2015 - 06.2016
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Booking and keeping records of exhauster trucks dispatched.
- Answer all incoming calls for booking and enquiries.
Front Desk Receptionist
Al khor sports club
Doha, Qatar
06.2012 - 05.2015
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Planned coverage needs and organized services to support incoming special events.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved customer issues quickly and notify the management immediately.
Education
High School Diploma -
Passenga High School
Ol Kalou Nyandarua 02.2007 - 11.2010
Skills
Telephone etiquette
Mail handling
Bookkeeping
Problem-solving
Sensitive information handling
Verbal and written communication
Time management
Word processing
Scheduling
Filing
Timeline
Front Desk Receptionist
Beinsports
06.2016 - 06.2020
Receptionist
Sanaiya Municipality
07.2015 - 06.2016
Front Desk Receptionist
Al khor sports club
06.2012 - 05.2015
High School Diploma -
Passenga High School
02.2007 - 11.2010