Microsoft Excel
John Karichu Mwangi
Underwriter
Summary
Analytical Underwriter effective at achieving control and profitability objectives according to company guidelines. Experienced in partnering with field producers to support marketing and sales activities. Over 8 years of experience in the Insurance Industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I hold a bachelor of commerce(Insurance) from the University of Nairobi and a diploma in insurance from the College of Insurance in Kenya. I am looking for a remote underwriting or claim analyst position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I sincerely look forward to be a resourceful person and have a positive impact in your organization.
Overview
9
9
years of professional experience
23
23
years of post-secondary education
5
5
Certifications
Work History
Senior Underwriter- Property and casual/non-life insurance
Old Mutual Insurance Company Ltd
01.2020 - Current
- Developed comprehensive underwriting guidelines that reduced inconsistencies and improved overall portfolio quality.
- Enhanced pricing models through careful evaluation of risk factors, leading to more accurate premium calculations.
- Reduced claims frequency by developing robust risk mitigation strategies based on detailed analysis of historical data.
- Provided expert advice on policy wording and endorsements, ensuring clarity in documentation for both clients and staff members.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Managed a diverse portfolio of complex risks, ensuring proper coverage while mitigating potential losses.
- Reviewed competitor products regularly to identify opportunities for differentiation within the market landscape.
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Effectively managed high-risk accounts by monitoring performance metrics and implementing timely corrective actions as needed.
- Identified emerging trends within the industry and adapted underwriting strategies accordingly, staying ahead of competitors.
- Conducted regular audits of underwriting files, ensuring compliance with regulatory requirements and internal policies.
- Negotiated reinsurance contracts to optimize coverage allocation and minimize exposure to catastrophic events.
- Developed customized training programs for new hires in the underwriting department to accelerate their ramp-up process.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Implemented continuous improvement initiatives in the underwriting department, driving operational excellence across the team.
- Promoted cross-functional collaboration between departments for better risk management practices and streamlined workflows.
- Improved underwriting decision quality by conducting thorough risk assessments and analyzing client financial data.
- Oversaw quality control of tax credit financial models involving underwriting integrity and project budgets.
- Performed and analyzed stress tests on financial models by evaluating impact of rising interest rates, falling rents, increased vacancies and other market trends affecting venture feasibility.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Analyzed data to identify trends and predict future insurance needs.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Underwriter
Old Mutual Insurance Company Ltd
03.2017 - 12.2019
- Application Review: Assist in reviewing insurance applications and gathering necessary information from applicants, agents, and brokers
- Data Analysis: Analyse data such as property details, loss histories, and financial statements to assess risk factors and determine the insurability of applicants
- Risk Assessment: Assist in assessing the level of risk associated with insuring a particular property or entity based on underwriting guidelines and company policies
- Policy Documentation: Assist in preparing insurance policies, endorsements, and other related documentation in accordance with underwriting decisions and regulatory requirements
- Premium Calculation: Assist in calculating premium rates based on risk assessment, coverage options, and underwriting guidelines
- Communication: Communicate with agents, brokers, and clients to gather additional information, clarify policy terms, and address underwriting inquiries
- Support Senior Underwriters: Provide administrative support to senior underwriters, including organizing files, updating databases, and preparing reports
- Training and Development: Participate in training programs to enhance knowledge of underwriting principles, insurance products, and industry regulations
- Customer Service: Assist in providing excellent customer service by responding to inquiries, resolving issues, and facilitating policy issuance and renewal processes
- Compliance: Ensure compliance with underwriting guidelines, company policies, and regulatory requirements to mitigate legal and financial risks
- Market Research: Stay informed about market trends, competitor offerings, and emerging risks to assist in making informed underwriting decisions
- Continuous Improvement: Proactively seek opportunities to improve underwriting processes, efficiency, and accuracy.
Junior Claims Assistant
Metropolitan-Cannon Insurance Company Ltd
03.2016 - 11.2017
- Processed and recorded new policies and claims.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
- Conducted comprehensive research to interpret coverage details accurately thereby reducing ambiguities that could lead to disputes or litigation.
- Minimized risk exposure by conducting detailed fraud investigations on suspicious claim submissions.
- Implemented cost-saving measures without compromising quality or accuracy in work output, demonstrating resourcefulness in daily tasks.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Expedited payments to clients by accurately calculating settlements based on policy terms and damage assessments.
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with company policies and state guidelines.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Supported colleagues in managing complex claims by sharing expertise in policy interpretation and problem-solving techniques.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
Assistant Underwriter
Metropolitan-Cannon Assurance Company Ltd
01.2015 - 02.2016
- Assisted in the administration and control the company's underwriting operations to ensure quality and timely service
- Preparing all classes of general business quotations
- Debiting of new business, endorsements and renewals
- Issue motor certificates, cover notes & yellow cards
- Preparing certificate declaration for replenishment from head office
- Follow up renewals to ensure retention targets meet
- Run and dispatch loss ratio reports
- Run & dispatch renewal notices
- Advice and update policies as per valuation reports
- Receiving, reporting and making follow up on claims with the claims department
- Representing all other underwriting activities at the branch level
- Attend to general customer queries.
Education
Bachelor of Commerce (Insurance) -
University of Nairobi
Nairobi, Kenya 01.2011 - 04.2015
No Degree - Insurance
College of Insurance
Nairobi-Kenya 04.2001 - Current
CPA Section II - undefined
Strathmore Business School
Nairobi, Kenya 01.2012 - 04.2013
Kenya Certificate of Secondary Education (KCSE) - undefined
Arnesen's High School
01.2006 - 04.2009
Kenya Certificate of Primary Education - undefined
Baraton Primary School
01.1997 - 04.2005
Skills
Ability to manage time and prioritize workload to ensure efficient delivery of all aspects of tasks
Regular user of Microsoft Office, including Excel, Word and PowerPoint
Highly organized and efficient
Excellent communication skills, both written and verbal
Polite and professional manner
High level of attention to detail
Relationship Building
Loss Prevention
Analyzing data
Training and mentoring
Agent support
Risk evaluations
Trend Analysis
Pricing evaluations
Risk Management
Financial Forecasting
Loss Protection
Microsoft Office
Business Development
Data Interpretation
Claims Handling
Certification
Bachelors
Leadership Experience
Organizing Secretary- Nairobi university Insurance students Association (NUISA-2014 to 2015)
Bio
Male, 33 years old, Kenyan citizen.
References
- Peterson Mwangi, Assistant Manager-Bancassurance, Madison Insurance, 0711679335
- Benjamin Gitau, Underwriting Manager, Metropolitan-Cannon Insurance, 0721870587
- Joseph Gichuhi, Sales Regional Manager(then), Resolution Insurance, 0724757568
Software
Microsoft Power Point
Turn Quest
Timeline
Senior Underwriter- Property and casual/non-life insurance
Old Mutual Insurance Company Ltd
01.2020 - Current
Underwriter
Old Mutual Insurance Company Ltd
03.2017 - 12.2019
Junior Claims Assistant
Metropolitan-Cannon Insurance Company Ltd
03.2016 - 11.2017
Assistant Underwriter
Metropolitan-Cannon Assurance Company Ltd
01.2015 - 02.2016
CPA Section II - undefined
Strathmore Business School
01.2012 - 04.2013
Bachelor of Commerce (Insurance) -
University of Nairobi
01.2011 - 04.2015
Kenya Certificate of Secondary Education (KCSE) - undefined
Arnesen's High School
01.2006 - 04.2009
No Degree - Insurance
College of Insurance
04.2001 - Current
Kenya Certificate of Primary Education - undefined
Baraton Primary School
01.1997 - 04.2005