John Wakabira
Chief Operations Officer/Operations Strategist
Nairobi,30
Summary
Accomplished General Manager and an Operations strategist at Mega Plastics East Africa, adept in operations management and business development. Leveraged budgeting expertise and leadership to drive market share growth and operational efficiency. Fostered a culture of continuous improvement, enhancing team performance and customer satisfaction. Skilled in project management and recruitment, achieving significant improvements in financial stability and employee morale.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager
Mega Plastics East Africa
06.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Operations Manager
Mega Plastics East Africa
01.2021 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented sustainability initiatives, reducing environmental impact.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
Crywan Distillers
09.2009 - 12.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Post-Degree Certificate - Organisational Leadership
12.2021
Bachelor - Accounting & Theo
06.2009
Skills
Deadline-oriented
Recruitment
Budgeting
Operations management
Business Development
Project Management
Product development
Budget development
Performance improvement
Scheduling
Certification
Lean Sigma
Timeline
General Manager - Mega Plastics East Africa
06.2024 - Current
Operations Manager - Mega Plastics East Africa
01.2021 - 06.2024
Operations Manager - Crywan Distillers
09.2009 - 12.2020
Andrews University - Post-Degree Certificate, Organisational Leadership
University of Eastern Africa, Baraton (UEAB) - Bachelor, Accounting & Theo