Microsoft
John Cezo
Customer care service, It Business Computer Christian Music Literary French Speaking Electronic it Busnes
Kenya Mombasa ,28
Summary
Versatile professional with a strong background in hospitality and technology, demonstrated by impactful roles at Whole Food Market and as a Technicien. Excelled in enhancing guest satisfaction and streamlining operations, while also mastering electronic repairs. Fluent in French, showcasing exceptional communication skills and a commitment to continuous learning and improvement in both customer service and technical expertise.
Overview
5
5
Certifications
4
4
Languages
5
5
years of professional experience
Work History
Hospitality Worker
Whole Food Market
Mombasa
09.2022 - 11.2022
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
French Teacher
School Education
Uganda Kampala
01.2021 - 11.2022
- Developed and implemented full French curriculum to meet school mission and goals.
- Established positive rapport with students, fostering an environment of trust and open communication.
- Improved student fluency in French by incorporating immersive activities and authentic materials.
- Increased language retention through regular oral assessments and constructive feedback.
- Communicated with students in French to foster oral proficiency.
Hospitality Specialist
Caissiere
10.2022 - 09.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Assisted in budget preparation by analyzing historical data trends and forecasting future needs accurately.
- Established rapport with frequent visitors fostering loyalty towards the establishment.
- Developed strong relationships with vendors to secure competitive pricing for hotel supplies and services without sacrificing quality.
- Negotiated with vendors to reduce costs and improve quality of services.
Repair Electronic It
Technicien
06.2018 - 08.2020
- Developed a strong knowledge base across various electronics brands, enabling swift identification of common malfunctions unique to particular models.
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Kept up-to-date with industry advancements for improved diagnostic processes and enhanced device functionality after repairs.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
Education
Diplôme - 79%
John Cezo Malema
DRC Congo Bunia Aru11.2020
Skills
French fluency
Fast Service Informatic
Good Care repair
Professional Music
hOspitalite
Certification
State diploma
Software
Desiigner
Sale Program
Sécurité cctv system
Data sécurité
Cubase 5 studio
Computer Update
Ready to lun
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Hospitality Specialist
Caissiere
10.2022 - 09.2023
Hospitality Worker
Whole Food Market
09.2022 - 11.2022
French Teacher
School Education
01.2021 - 11.2022
State diploma
11-2020
Computer science
04-2019
Repair Electronic It
Technicien
06.2018 - 08.2020
Diplôme - 79%
John Cezo Malema