Microsoft
John Cezo
Customer care service, It Business Computer Christian Music Literary French Speaking Electronic it Busnes
Kenya Mombasa ,28
Summary
Versatile professional with a strong background in hospitality and technology, demonstrated by impactful roles at Whole Food Market and as a Technicien. Excelled in enhancing guest satisfaction and streamlining operations, while also mastering electronic repairs. Fluent in French, showcasing exceptional communication skills and a commitment to continuous learning and improvement in both customer service and technical expertise.
Overview
5
5
Certifications
4
4
Languages
5
5
years of professional experience
Work History
Hospitality Worker
Whole Food Market
Mombasa
09.2022 - 11.2022
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
French Teacher
School Education
Uganda Kampala
01.2021 - 11.2022
- Developed and implemented full French curriculum to meet school mission and goals.
- Established positive rapport with students, fostering an environment of trust and open communication.
- Improved student fluency in French by incorporating immersive activities and authentic materials.
- Increased language retention through regular oral assessments and constructive feedback.
- Communicated with students in French to foster oral proficiency.
Hospitality Specialist
Caissiere
10.2022 - 09.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Assisted in budget preparation by analyzing historical data trends and forecasting future needs accurately.
- Established rapport with frequent visitors fostering loyalty towards the establishment.
- Developed strong relationships with vendors to secure competitive pricing for hotel supplies and services without sacrificing quality.
- Negotiated with vendors to reduce costs and improve quality of services.
Repair Electronic It
Technicien
06.2018 - 08.2020
- Developed a strong knowledge base across various electronics brands, enabling swift identification of common malfunctions unique to particular models.
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Kept up-to-date with industry advancements for improved diagnostic processes and enhanced device functionality after repairs.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
Education
Diplôme - 79%
John Cezo Malema
DRC Congo Bunia Aru11.2020
Skills
French fluency
Certification
State diploma
Software
Desiigner
Sale Program
Sécurité cctv system
Data sécurité
Cubase 5 studio
Computer Update
Ready to lun
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Hospitality Specialist
Caissiere
10.2022 - 09.2023
Hospitality Worker
Whole Food Market
09.2022 - 11.2022
French Teacher
School Education
01.2021 - 11.2022
State diploma
11-2020
Computer science
04-2019
Repair Electronic It
Technicien
06.2018 - 08.2020
Diplôme - 79%
John Cezo Malema
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