Hi, I’m
Joel Ndii
Customer Service Representative
Nairobi
Summary
Dynamic professional with expertise in customer relationship management and billing support. Demonstrated ability to guide customers through inquiries and technical issues, committed to delivering exceptional service and improving satisfaction rates.
Overview
3
years of professional experience
Work History
CCI (Call Centre International)Nairobi
Customer Service Representative
08.2023 - Current
Job overview
- Facilitated customer product selection, ordering, billing, returns, and exchanges.
Provided technical support by troubleshooting mobile phones and Internet Boxes.
Guided customers through product inquiries, ensuring accurate information and assistance.
Resolved issues related to services while enhancing overall customer experience. - Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported customers in understanding billing statements, explaining plan features and payment records
Sarit MallNairobi, Kenya
Sales Brand Ambassador
12.2022 - 01.2023
Job overview
- Directed customers around mall, presenting an array of shop selections
- Showcased mall amenities and merchandise, emphasizing parking solutions and attractive promotions.
- Assisted in organizing promotional events and in-store displays.
- Fostered relationships with customers to encourage brand loyalty and repeat visits.
- Also interacted with children in capacity of Santa Claus while maintaining rapport with children and adults.
Education
Mururia Boys High School
High School Diploma
11-2018
University Overview
- Studied core subjects (English, Mathematics, Kiswahili, Sciences)
- Completed assignments and exams
- Attended classes regularly
- Participated in group work and projects
- Played rugby
- Member of Drama Club
- Member of Christian Union
Jewel Professional College
Some College (No Degree) from Broadcast Journalism
University Overview
- Member of the (school council being their Secretary General)
- I worked school projects by doing research and also directing various shows including one that is in my YouTube Channel
- Wrote news scripts
- Reported and presented stories
- Conducted interviews
- Operated camera and audio equipment
- Edited video and audio
- Worked on radio and TV productions
- Researched news stories
- Worked in a team for live broadcasts
Nyeri Polytechnic College
Certificate in International Computer Drivers License (ICDL) from ICDL
University Overview
- Basic computer use
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Email and internet use
- File management
- Online safety and security
- Basic IT skills for work
Skills
- Customer relationship management
- Product knowledge
- Billing support
- Technical troubleshooting
- Order processing
- Customer retention strategies
Accomplishments
Top Team Agent-CCI Kenya August ,September -2023
Affiliations
Volunteer at Health Team in Church
Education and Training
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Timeline
Customer Service Representative
CCI (Call Centre International)
08.2023 - Current
Sales Brand Ambassador
Sarit Mall
12.2022 - 01.2023
Mururia Boys High School
High School Diploma
Jewel Professional College
Some College (No Degree) from Broadcast Journalism
Nyeri Polytechnic College
Certificate in International Computer Drivers License (ICDL) from ICDL