Joel Ndii
Nairobi
Summary
Dynamic professional with expertise in customer relationship management and billing support. Demonstrated ability to guide customers through inquiries and technical issues, committed to delivering exceptional service and improving satisfaction rates.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CCI (Call Centre International)
Nairobi
08.2023 - Current
- Facilitated customer product selection, ordering, billing, returns, and exchanges.
Provided technical support by troubleshooting mobile phones and Internet Boxes.
Guided customers through product inquiries, ensuring accurate information and assistance.
Resolved issues related to services while enhancing overall customer experience. - Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported customers in understanding billing statements, explaining plan features and payment records
Sales Brand Ambassador
Sarit Mall
Nairobi, Kenya
12.2022 - 01.2023
- Directed customers around mall, presenting an array of shop selections
- Showcased mall amenities and merchandise, emphasizing parking solutions and attractive promotions.
- Assisted in organizing promotional events and in-store displays.
- Fostered relationships with customers to encourage brand loyalty and repeat visits.
- Also interacted with children in capacity of Santa Claus while maintaining rapport with children and adults.
Education
High School Diploma -
Mururia Boys High School
Gatundu11-2018
Some College (No Degree) - Broadcast Journalism
Jewel Professional College
Nairobi , KenyaCertificate in International Computer Drivers License (ICDL) - ICDL
Nyeri Polytechnic College
NyeriSkills
- Customer relationship management
- Product knowledge
- Billing support
- Technical troubleshooting
- Order processing
- Customer retention strategies
Accomplishments
Top Team Agent-CCI Kenya August ,September -2023
Affiliations
Volunteer at Health Team in Church
Timeline
Customer Service Representative
CCI (Call Centre International)
08.2023 - Current
Sales Brand Ambassador
Sarit Mall
12.2022 - 01.2023
High School Diploma -
Mururia Boys High School
Some College (No Degree) - Broadcast Journalism
Jewel Professional College
Certificate in International Computer Drivers License (ICDL) - ICDL
Nyeri Polytechnic College