Jira
Joel Mutiso
INFORMATION TECHNOLOGY CONSULTANT
LANGENSELBOLD
Summary
Accomplished IT Sales and Cybersecurity Specialist with expertise in cybersecurity software, IT audit, and data protection. Proven ability to drive sales growth by leveraging technical knowledge and compliance expertise to deliver secure and compliant IT solutions. Skilled in building customer trust through regulatory adherence and proactive risk management.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Information Technology Consultant
Africa Law Partners
03.2024 - Current
- Directed IT services, engaged executives and collaborated with senior management on strategic planning.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Provided solutions aligned with AWS architecture and business needs.
- Led functional and technical support for implementation of software applications and enhancements.
- Conducted IT audits.
- Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
- Trained staff on Cybersecurity awareness.
Sales Account Manager
Jasco Communications
06.2023 - 10.2023
- Client Relationship Management: Developed and maintained strong relationships with clients, understanding their business needs to offer tailored solutions in Microsoft software, cybersecurity, and hardware
- Sales Strategy Development: Created and implemented sales strategies to drive revenue growth by selling integrated tech solutions to new and existing clients
- Product Knowledge & Consultation: Provided in-depth knowledge of Microsoft products, cybersecurity solutions, and hardware, advising clients on the best solutions for their technical and business requirements
- Pipeline & Account Management: Managed a sales pipeline, tracked account progress, and ensured the timely delivery and implementation of solutions, ensuring customer satisfaction
- Collaboration & Reporting: Worked closely with internal teams (e.g., technical, marketing) and reported sales performance, forecasts, and customer feedback to leadership
Operations Services Manager
Level Up Tech Store
12.2019 - 01.2023
- Coordinated with cross-functional teams to develop comprehensive solutions for complex business challenges.
- Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
- Analyzed key performance indicators to identify areas for improvement and implement necessary changes within the operations department.
- Oversaw budget management and resource allocation, ensuring optimal use of company resources while meeting financial goals.
- Negotiated contracts with suppliers, securing favorable terms that contributed to cost savings for the organization.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Information Technology Support Technician
Kenya Power and Lighting Company (KPLC)
01.2019 - 05.2019
- Optimized network performance through regular monitoring and adjustments as needed to maintain an efficient working environment.
- Expedited issue resolution with thorough diagnostic testing methods before escalating problems to higher-level support staff.
- Developed comprehensive documentation for troubleshooting procedures, ensuring a consistent approach to problem resolution.
- Reduced downtime by proactively identifying potential issues and implementing preventive measures.
- Enhanced system performance by conducting regular maintenance and updates on hardware and software.
- Managed inventory of technology equipment, ensuring all resources were available when needed for repairs or upgrades.
- Served as a liaison between IT department heads and non-technical staff members during project implementation phases.
- Boosted help desk efficiency, implementing ticketing systems that streamlined communication between technicians and endusers.
Frontend Web Developer
MyInsure
01.2018 - 04.2018
- Designed and developed responsive web applications
- Created UI/UX layouts for better user experience
- Managed project timelines and strategic planning
- Conducted testing and debugging for optimized performance
Education
Bachelor - Computer Science and Informatics, IT
Strathmore University
Skills
Network administration
IT risk management
Technical writing
IT Audit
Project Management
Websites
Certification
Certified Ethical Hacker (CEH)
Software
Notion
AWS
Splunk
Timeline
Information Technology Consultant
Africa Law Partners
03.2024 - Current
Sales Account Manager
Jasco Communications
06.2023 - 10.2023
Operations Services Manager
Level Up Tech Store
12.2019 - 01.2023
Information Technology Support Technician
Kenya Power and Lighting Company (KPLC)
01.2019 - 05.2019
Frontend Web Developer
MyInsure
01.2018 - 04.2018
Bachelor - Computer Science and Informatics, IT
Strathmore University
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