Summary
Overview
Work History
Education
Skills
Timeline
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Joel Mahinda

Executive Virtual Assistant
Nairobi

Summary

I am Joel Mahinda, a dedicated and dynamic Executive Administrative Assistant with a strong foundation in Business Management. With hands-on experience in both administrative support and client relations, I excel at helping businesses enhance operations and boost efficiency. I possess a proven track record of handling multiple tasks while delivering high-quality support, ensuring seamless workflow in demanding environments. Passionate about organization and productivity, I thrive on assisting executives and entrepreneurs in staying focused, organized, and successful.

Dynamic professional with a proven track record at Virtual Assistance Online, enhancing annual revenue goals by tapping into new markets. Expert in project management and customer service, demonstrating exceptional leadership and strategic thinking. Excelled in fostering teamwork and improving customer loyalty at Twiga Foods Limited.

Overview

3
3
years of professional experience
2
2
Languages

Work History

LinkedIn Direct Client

Virtual Assistance Online
01.2024 - 12.2024
  • Contributed significantly to annual revenue goals through a proactive approach in identifying untapped markets potential opportunities.
  • Collaborated closely with internal departments for seamless coordination in achieving organizational objectives.
  • Analyzed data from various sources to inform strategic planning efforts and drive informed decision-making processes.
  • Improved team collaboration by fostering an open communication environment and implementing effective training programs.

Customer Service Representative

Twiga Foods Limited
01.2022 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor's of Co-operative Business - Finance

The Co-operative University of Kenya
Kenya
04.2001 -

Skills

Project Management

Timeline

LinkedIn Direct Client

Virtual Assistance Online
01.2024 - 12.2024

Customer Service Representative

Twiga Foods Limited
01.2022 - 12.2023

Bachelor's of Co-operative Business - Finance

The Co-operative University of Kenya
04.2001 -
Joel MahindaExecutive Virtual Assistant