JOSEPH IRUNGU MUNYIRI

• Sales Engineering supporting Africa Sales & Product teams in onboarding merchants and maintain customer relationships through consultative engagements, cross selling and upselling PayU payments and cloud platform
• Provided technical presentations,presented benefits and value of products.
• Conducted demos and Proof of Concept to merchants, setup of staging environment for potential merchants.
• Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Captured opportunities for additional sales during project implementation and rollout with new and existing accounts.
• Analyzed market trends, competitor performance and product strengths.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Designed and delivered product training for merchants and partners.
• Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
• Technical project management for new merchants
  from start to go live ,leading Scope of Works, user flows as well as post-go live support, technical troubleshooting and problem solving
• Leading product development, roadmap for PayU
  multichannel (SaaS) platform and roll out, Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
• Supported key merchants and customers with
  integration and technical queries in relation to PayU
  Platforms.
• Act as go-between between Product, Engineering
  and Sales teams and act as consultant for technical
  integration issues.
• Leading engagements for integrations with new
  Alternative Payment Methods

Achievements:

• Successfully lead integrations for 5 Alternative Payment Methods with product teams
• Voted best Sales Engineer in FY23 Q2
• Led tech onboarding, integration, testing, go live and support for more than 20 large key merchants markets as well as more than 70 SMEs in key African and MEA(East Africa, Botswana, South Africa, Nigeria, Egypt, Zimbabwe, Ethiopia)
• Supported sales team to meeting and exceeding quarterly commercial target met 103%, 150% and 163% for FY2022, FY2023 and FY2024 respectively

• Team lead for Presales partnership in Africa, Africa Team lead for WhatsApp for Business API
• Presales consultant for Infobip CPaaS, SaaS solutions, technical scoping presentations, demos, response to RFP & RFQ across East Africa and South African markets, including Ghana and IOI
• Project management, post-sales support, solution architecture and integration specialist - integration for Infobip solutions to client's systems, partner apps like Microsoft Dynamics, SAP and Oracle Solutions and Salesforce.

Achievements:

• Successfully closed & implemented more than 25 large projects and 50 SME projects across EA and SADC region exceeding commercial targets
• Voted best Presales employee in Africa for 2 consecutive quarters
• Won bounty pot for closing a newly introduced SaaS and CPaaS product in Africa

• Products team lead - Presales consultant for Infrastructure division, Presales support, client presentations, solution architecture for storage datacenter technologies via SalesForce tool, positioning Cisco & NetApp against Competition (Dell EMC / Huawei / HP / HDS / Nimble, Oracle)
• Creation and response to RFPs/RFQs, preparation of quotes, work with Cisco & NetApp channel management team in growth of datacenter and cloud business
• Partner onboarding & technical enablement
• Conducting Proof of concept, presentations to end-users/partners in events
• Distribution technical channel management, trainings & quarterly certifications attainment, building partner certification levels
• Working with channel partners on strategic customer presentations and solution scoping, product management of NetApp, Veeps and Cisco datacenter technologies and FlexPod champion (converged infrastructure).

Achievements:

• Successfully onboarded products from different vendors, trained 100+ channel partners across EA region
• Led more than 500 customers in building their datacenter product solutions and creating their RFPs as well as technical advice for cloud migration
• Successfully built opportunities worth $800,000 per quarter from start to project closure by identifying customer needs, demos and POCs, building and response to RFP/RFQ, closure and finally implementation of projects through identifying Scope of Works
• Best Presales in Africa Award
• 5 Years of Service Award

• Led a team on: Pre-Sales, technical consulting & evaluation of training needs for ICT Vendor-based Training solutions (Oracle, Cisco, Microsoft, VMware, CompTIA, IBM, HP, EMC, Linux, Citrix, Novel, EC Council & ITIL)
• Client interaction and working with BDM on GTM (Go To Market) strategies
• Response to RFPs & RFQs,
• Delivery of bids/deals and tenders pre qualification
• Partner and End-user certification and training.

Achievements

• Successfully onboarded 20 key Corporate clients in 6 months
• Transferred to different location that was initially not able to meet their target but in 3 months of team leading, we were able to surpass our targets

• Started as client management then moved into Database Administration Support (Oracle) with Red Hat Linux
• Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
• Generated and executed sales plans in existing customer base to meet profit increase goals.
• Attended product-related technical shows and other activities to represent company products and services.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Worked closely with commercial operational departments to schedule targeted promotional campaigns.
• Reconciled billing discrepancies with regulatory agencies and finance department.
• Used consultative sales approach to understand and meet customer needs.
• Contacted customers and prospects to generate new business to achieve company growth goals.

Achievements:

• Excellent support and technical sales record in Safaricom Ltd
• A record of 95% and above in unmatched customer management having a target of 90%
• Presales target of 80% and above
• Successfully consulted and implementation for key accounts as well as other banking and finance accounts
• Having a good record, was crowned as best clients' management and cross-selling for years 2011/2012.

• ICT technical implementation support officer, involvement in system implementation.

Achievements:

• Successfully implemented first ERP and CRM to be used in the Sacco