JOAN WAMBUI MUGURE

Am an articulate and well -Presented customer sales representative who has a Successful customer care and service track record in the service industry. I'm highly efficient and possess six years of experience in the customer Care industry. I am keen to find a challenging position within an ambitious company in the customer service department where I will continually increase my work experience and develop my abilities. Strong communication and negotiation skills Dynamic, passionate and motivated self-starter Excellent organizational skills, tact, diplomacy, effective communication skills as well as ability to maintain confidentiality in sensitive matters and display excellent judgment .An excellent communicator with good interpersonal skills An aggressive achiever with flair for success Independent with initiative and self-drive Detail oriented and works with a high degree of accuracy Handles confidential financial and personal information appropriately Ability to tactfully handle stressful and difficult situations Possess strong problem-solving skills Possess high degree of integrity

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Hobbies

Reading of Novels

Nature walk and game drives