JOANNE WANGUI NDIRANGU
Communication And Marketing Expert | Tourism Trader
Nairobi,30
Summary
With over 10 years’ experience in Communication and Management, working in the hospitality industry has afforded opportunities to learn in-depth human interactions and how to maximize the customer’s experience. It has also enabled perfecting of the art of Crisis Management and Analytics of human behavior. Dedicated Communication professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Head of Content Creation
Eltar Ltd.
Nairobi, Kenya
11.2020 - Current
- Handling social media content for five hospitality institutions in 2021.
- Coming up with social media monthly and yearly content and calendar of events and information .
- Editor and writer of Kenyan travel magazine.
- Events planner and organizer of social calendar for contracted hospitality institutions.
- Executive Member of Kenya Association of Women in Tourism.
- Mentor and Trainer to students in IHTI (international Hospitality and Training Institute) and (AIHT) Amboseli Institute of Hospitality and Technology.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to clients' requests, confirming full understanding before addressing concerns
Sales & Marketing Executive
Enashipai Resort
, Kenya
08.2019 - 08.2020
- Signed on new travel agents both local and international to market to and retain current database of agents.
- Upsold company products to agents with every reservation I got.
- Trained latest trends in customer service and motivational tools to peers and subordinates.
- Research and report making/writing.
- Edited and contributed quarterly company magazine.
- Increased sales by offering advice on purchases and promoting additional products
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Achieved perfect attendance and on-time record
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Applied security and loss prevention training toward recognizing risks and reducing till theft.
Front Office Supervisor
Enashipai Resort &Spa
Naivasha, 31
08.2016 - 08.2019
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Operations Manager
Hippo Point Kenya
03.2014 - 03.2016
- Devised processes to boost long-term business success and increase profit levels
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Reviewed shift reports to understand current numbers and trends
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Identified and resolved unauthorized, unsafe or ineffective practices
- Investigated and resolved departmental non-conformances
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
- Created and implemented aggressive action plan to address pressing cost control needs
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed purchasing, sales, marketing and customer account operations efficiently
- Drafted invoices for completed work
Education
Bachelor of Arts - Communication & Media
Egerton University Nakuru
01.2007 - 01.2010
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Kenya School of Professional Studies
No Degree - Diploma in Advanced Supervisory Skills
Utalii College
Nairobi 04.2021 - 05.2021
Skills
Time Management
undefinedAffiliations
Kenya Association of Women in Tourism
Accomplishments
I am an accomplished event planner. My eye for detail and time management skills help me in this area. I am also an avid traveler and writer and love to write about my experiences with travel and making sure the reader feels the same way.
Timeline
No Degree - Diploma in Advanced Supervisory Skills
Utalii College
04.2021 - 05.2021
Head of Content Creation
Eltar Ltd.
11.2020 - Current
Sales & Marketing Executive
Enashipai Resort
08.2019 - 08.2020
Front Office Supervisor
Enashipai Resort &Spa
08.2016 - 08.2019
Operations Manager
Hippo Point Kenya
03.2014 - 03.2016
Bachelor of Arts - Communication & Media
Egerton University Nakuru
01.2007 - 01.2010
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Kenya School of Professional Studies
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